Reviews of Waldorf Astoria Los Cabos Pedregal

The hotel is very nice and very unique

很漂亮 很舒適 服務好

My wife and I recently stayed 4 nights at the spectacular Waldorf Astoria Los Cabos over July 4th weekend - what an amazing stay we had! From the beginning stages of our trip, our personal concierge Raquel Vazquez made our stay incredibly special. We used some of our benefits through Amex Fine Hotels & Resorts program as well as some free night vouchers through Hilton to make our stay even more affordable, which was nice. We chose to upgrade to a Junior Suite which was well worth it. Our room was stunning and totally detached from any other rooms - it felt like our own private paradise. The food, amenities, and services were all stellar. From the poolside cabanas (which is an incredible buy, btw) to the multiple dining options on site, you will not be disappointed by any of the options available. We can't wait to come back to the Waldorf - which is not something we say about most hotels. Do yourself a favor and visit (and ask for Raquel to help make your stay memorable).

All I can say is WOW. Driving in through a tunnel to get you to the resort... you knew you were entering into something special. From the setting to the service that everyone provided to the rooms and everything else in between - it was just amazing. Everyone was so nice and attentive and my family and I felt so taken care of.

My wife and I stayed at Waldorf Astoria Los Cabos Pedregal for five days to celebrate my 48th birthday. This was our first time in Mexico and our first international trip, and it became the best hotel experience of our lives. The exceptional service began at the airport, where a beautiful Cadillac SUV was waiting with cold water and refreshing towels. Our driver, Joseph, was incredibly friendly and made the ride special by telling us about the resort, Cabo, restaurants, and places to visit. Arriving through the spectacular private tunnel was unforgettable. Jorge welcomed us with fresh margaritas, explained everything the resort offered, and took beautiful pictures of my wife and me. The views, atmosphere, and genuine warmth of the staff made it feel like we had arrived on another planet. Francisco, our personal concierge, was outstanding. He handled reservations, cancellations, recommendations, and absolutely anything else we needed. Nothing ever felt forced or motivated by tips. Francisco and the entire team genuinely love what they do, and it shows. Our Estrella Suite was breathtaking, with incredible ocean views, a private infinity plunge pool, a separate living area, and more space than we could have imagined. Maria and the housekeeping team took wonderful care of us while always respecting our privacy. The personalized birthday surprises were unbelievable. The team left us a piñata filled with Mexican candy, a birthday cake, a bottle of Clase Azul, thoughtful gifts, and handwritten cards. After learning that my business involves Mustangs and Shelbys, they continued surprising us with personal touches connected to my passion. They didn’t simply give us a luxury room—they took the time to learn who we were and created an experience specifically for us. Don Manuel’s was another highlight. The breakfast buffet, fresh juices, made-to-order food, quality, and service were beyond anything we had experienced at other luxury resorts. Angel, Josue, Joel, and the entire team made every meal personal. They learned about our family and business, shared stories about themselves, and made us feel like welcomed friends rather than another room number. Our tequila tasting with the two Omars was also fantastic. They were knowledgeable, welcoming, and passionate about teaching us about authentic, high-quality Mexican tequila. Even our departure was exceptional. A private SUV took us to the airport, where another Waldorf employee met us and personally escorted us through ticketing, security, and all the way to the VIP lounge. The Waldorf team cared for us from the moment we landed until the moment we left. As a Hilton Honors Diamond member, I have experienced many beautiful hotels and luxury resorts, but Waldorf Astoria Los Cabos Pedregal is on another level. They have mastered customer service, excellence, and genuine hospitality. Five stars are not enough—if I could give them ten, I would. Thank you to Joseph, Jorge, Francisco, Maria, both Omars, Angel, Josue

From the moment we arrived in property I knew the sty would be special. The service was impeccable, our villa spacious and every meal was delicious. Our stay coincided with their “Wellness” month, so we enjoyed a variety of free perks….morning workout classes, fresh juices, complimentary facials, a body scrub workshop and more! The only downside to our art is that it was abnormally windy almost the entire week, which made lying by the pool impossible without being wrapped in towels.

This hotel is absolutely incredible. The team is amazing, friendly, attentive. The resort is absolutely incredible! Worth every single investment in a vacation that you can make. One of the best Hilton’s we have ever stayed at.

Waldorf Pedregal is as top notch as it gets. We celebrated an anniversary and they made it special every chance they could. Upgrades, desserts, drinks, and constantly telling us happy anniversary and thank you for celebrating with them. Would recommend this place to anyone looking for a luxury resort experience.

This was our first time visiting Los Cabos. We chose Waldorf Astoria because of the great reviews and videos we found online. Everything was amazing during our stay. Upon arrival we were greeted with Margaritas and Jamaicas! Our reception was very welcoming and they did a great job of explaining all about the resort and its benefits. Our room was ready right away! We were then escorted to our room and our hostess showed us around and explained how to use everything. To start the day, we were provided in our room a complimentary bottle of Casa Dragones Tequila! Cheers! We then plunged into our private pool and relaxed for a bit. Afterwords we took a trip around the resort and had some steak tacos in the Family Pool! They were delicious and the views were amazing. As the day progressed we went back to our room to be happily surprised in finding a complimentary freshly made Guacamole & Chips accompanied of some ice cold Coronitas! Everyone was just great. Food was delicious and the resort was perfect! Thank you to all the staff. Love you guys ❤️

Amazing Doesn’t Even Begin to explain…Our 5th visit in 5 years. Still over the top fantastic experience! Everyone and everything was wonderful! Joel and Daniel at Don Manuel’s are amazing. They remember us by name every year, and they even remember my wife’s likes and dislikes. That personal touch means so much to us. Daniel and Carlos at the pool are just awesome—always kind, attentive, and genuinely friendly. Omar in the valet reception area is always smiling, happy to see us, and ALWAYS takes the time to ask how our stay is going. The staff is one of the biggest reasons we return year after year. They consistently make us feel welcomed, appreciated, and right at home. Please pass along our sincere thanks to each of them for making another vacation so memorable! P.S. - our first visit since the remodel. Everything looks great! Rooms are so bright and airy, lots of nice touches for comfort and ease of access.

I am a Hilton Diamond Reserve member and when I say this property goes above and beyond to provide top-notch service would still not do them justice. Our private concierge Daniel was AMAZING! He was very proactive and made sure that whatever we wanted the hotel made happen. The property was in pristine condition, service was outstanding in all areas. This by far is one of the best Waldorf properties I have stayed at. The hotel and staff should be very proud of how they execute their ability to make every one feel welcomed.

Wonderful in every way! The resort is absolutely stunning! The people who work there are genuinely kind and so welcoming. They were amazing and upgraded us to the most beautiful Don Manuel suite, and then upgraded us to an Estrella suite. No need to leave either of these suites as their balconies had lounge chairs and a heated plunge pool. Wonderful breakfast at Don Manuel’s, wonderful room service, and excellent dining at Don Manuel’s for dinner…the Lobster Tail is to die for. I hope that we are fortunate to be able to return again. The resort was definitely a splurge vacation for us ❤️

The entire stay felt like a scam. It is ridiculously overpriced and the facilities aren’t that great. The food is awful and WAY overpriced. We ate at every restaurant on the property and they were all bad. The drinks were also extremely expensive. We checked out of the property early and forfeited our final night’s room rate for 2 rooms.

I have been going to this resort since it opened, through pre and post hurricane, change in ownership and it has stood the test of time. This was my first time to visit alone and the staff made me feel so comfortable and welcome. They even made me a special NY Knicks cocktail without me knowing about it. Then they arranged the game on a huge screen in the library so I didn’t have to leave the resort to find a sports bar (of course it was on the large, new renovation television in the room, but who wants to watch the Knicks finally in the NBA championship). The food is incredible as well. I will certainly be coming back for more!