Mercure Cairns

There was no room service we were there for 5 days. They had no numbers on a card in the room were we could contact room service we had to run down to rception each time as the milk tea coffee wern't topped up daily! The sheets & towels we also had to go chase up the cleaner & find he were abouts what room she was in to get clean sheets after sleeping on them for 3 night. Also fresh towels & bath & hand mat. Also with the minny bar in fridge once again they did not have a card were you could mark down what was used & put on your bill 4 check out! Kitchen only served breakfast's no lunch or tea. But Break fasts were great as you could have the buffet but no Orange Juice only Apple & Pineape. But also included a hot breakfast of toast eggs mushrooms sausage tomatoe & bake beans & bacon. Eggs done anyway u want. Which my husband got every am I had the continentsl breakfasts was grest except no OJ with the toast poached 'eggs mushrooms spinach salmon & holindausec sauce. Plenty of choice 4 breakfast. Oh & no raw sugar 4 people who who don't like white sugar. Filliing fir a big day planned. We stayed in the executive sweet with king size bed a verandah overlooking pool & spa.. Great size and over looking the verandah the pool with its green lights & spa at night was very tempting to go in for a swim! Maybe once get the lunches & tea up & running will be a great restaurant!! Only once was there a was a problem hot meal got brought out b4 buffet. So the cold buffet should of been finished b4 serving my hot breakfast as by the time I finish my buffet my hot mesl was cold!! Also there is a permanent musty smell throughout the corridors walking to the lifts to get to reception outside & the restaurant which is outside to side entrance & pool. Deffinately needs attending. We also had a leaking noisy toilet that kept us awake the first nite. They couldn't get anyone to fix it but offered us to move to another room. We were happy to stay in the room we paid for Instead of shifting as it did not have the verandah with the pool & spa view! & it was easier just to turn it off at nite & turn it on when needed to flush!.