Cairo Marriott Hotel

As a Marriott Bonvoy Platinum Elite member, I travel most of the time and rarely write reviews. Occasionally, I'll leave a positive review for an exceptionally impressive hotel. I'm very cautious about giving negative feedback, always fearing it might not be objective or fair, as individual staff errors don't necessarily reflect the hotel's overall management. However, after finishing my trip to Egypt and staying in all ten Egyptian hotels, I wouldn't hesitate to give my negative review to this Marriott. I must admit that upon check-in, we received excellent front desk service from a gentleman who displayed the expected level of Marriott service. To differentiate itself from other standard five-star hotels, Marriott's breakfast service typically offers hot beverages once guests are seated, to showcase its quality. After we were seated, no one offered us hot drinks, and our table for two only had one placemat. Since hot drinks weren't self-serve like in ordinary hotels, I had to raise my hand to get attention. I raised it three times, each time higher than the last, but the waitstaff pretended not to see me. Finally, an elderly Caucasian gentleman at a nearby table, who couldn't bear to watch any longer, subtly raised his hand, and the waiter quickly responded to him. He then indicated that *we* were the ones who needed service. For the sake of objectivity, I chose to sit in different areas of the breakfast restaurant on three consecutive mornings during my stay, and regrettably, the results were always the same. Our stay coincided with the Christmas and New Year holidays, and each day, a duty manager would warmly greet guests and extend New Year wishes. However, during our three mornings in the breakfast restaurant, not a single hotel manager greeted the Asian guests sitting there. One duty manager in a brown suit would politely make way for and greet other Caucasian guests in the aisle, but when he encountered my Asian face, he would directly ignore me and cut in front of me. The only person who greeted us during those three mornings in the breakfast restaurant was a young, shy new employee. He timidly and proactively asked if we needed anything else. I imagine he was probably still remembering the requirements from his recent Marriott new employee training. Of course, we received standard Marriott service when ordering by the pool, with room service, and during daily room cleaning. However, these positive experiences were not enough to compensate for the nightmarish experiences we endured during those three mornings in the breakfast restaurant. If you don't want to ruin your pleasant trip to Egypt, do not choose this Marriott.