Reviews of THB Guya Playa

5-star experience . The staff were always attentive from the very first minute. The room was like something out of a movie. The facilities were perfect, super clean, and very well organized. A special thank you to the manager, Ms. Vicenta, for her personalized service; we felt right at home. We recommend it for families, couples, and friends. It has everything you need for your vacation. Experiencia de 5 estrellas . El personal siempre atento desde el minuto 0. La habitación como una postal de cine. Las instalaciones perfectas, súper limpio y muy bien organizado. Agradecimiento a la Directora doña Vicenta por el trato personalizado, nos centiamos como en casa. Lo recomendamos para familias, parejas y amigos. Tiene todo lo que necesitas para tus vacaciones..

This is an outstanding hotel, they definitely deserve more stars. Never received less than 5* customer service. The rooms are so well air conditioned for the hot summer and fitted out well with all the bits you need. Even provided with a cot free of charge which we've previously paid for elsewhere, it was all set up when we arrived. Stunning views with great local restaurants and really nice to just have a drink around the pool which looks towards the sea. Would definitely visit again. Only very small comment is on the hot days we could smell a bit of a smell coming up the drains but not horrific.

I recently stayed at this hotel and had a wonderful experience. The calm and peaceful atmosphere was exactly what we chose this hotel for. The views when lounging at the pool are spectacular. It is a smaller hotel, which we wanted - no rush to the sunbeds, evening noise, or scramble at the dinner. The service was friendly and attentive. I would highly recommend this hotel and would book again.

Whilst my partner booked a sea view with balcony from the main bedroom we were somewhat disappointed to only have a small balcony off the living area with a limited sea view? The rooms were all stated to have separate individual controllable air conditioning but in reality the system relied on selections from other people linked to the same system and a complaint in the first week we were offered fans if we were too hot so the system was most certainly not individual room controlled as stated This was resolved within the next two weeks as it got warmer and presumably all people were setting their systems to cold! A major problem was the excessive walk to our room from the lift area timed at over two and a quarter mins for each journey which became a significant chore during the day for two 70+ persons Staff who did cleaning and served in the restaurant were efficient and most helpful at all times Food was plentiful but at times was not kept fully hot within the warming pans and you had to wait for new supplies to be brought out, chips, baked beans, scrambled eggs to get hot portions only when these were replenished More specific local specialities would have been appreciated together with more variability in the weekly food selections A major improvement would be a toaster that actually worked efficiently as you had to wait 10mins at the least to get something hot and well toasted as most people just gave up leaving bread to eventually burn off, this was as very disappointing Fresh orange juice would have been a nice gesture together with fresh strawberries considering the island produce available

Couldn't believe our luck with this hotel, it was absolutely brilliant. We've never stayed in a hotel resort before or gone on a jet 2 holiday but it was the cheapest option since we last went abroad in 2018 and we have a three year old now so needed ease and reliability. And this place was perfect. We arrived super late (2am) and at first we were pretty dubious as the jet 2 transfer coach dropped us off on the main rd so initially we couldn't find the hotel entrance down the side street. But that was the only hiccup and had nothing to do with the hotel. We woke up to discover we had the best view from our balcony; a sea view overlooking the back cove. We had room 130 on the ground floor and I'd definitely recommend this room and further down the corridor. We paid extra for an apartment room as there were three of us. We had everything we needed; towels, pool towels, pans, sieve, loads of plates/bowls/etc. The room was cleaned every day by fab housekeepers and new towels were provided if needed. The hotel itself was super chilled and quiet, the pools were gorgeous and we had them pretty much to ourselves most of the time. The other guests were a mix of families, retired people and couples. They do a great mojito at the bar and we only once at their restaurant, which was good. They do food themes every day. And there's a kids clubs some days but we were too busy swimming on the beach to go. Speaking of which to get to the beach you just exit by the pool entrance and walk along the path to the left, the beach is about a 10 minutes walk along a gorgeous coastal path. Really flat, so if you have a pram or wheelchair you'll be fine - although to get to that path there's a few steps from the pool area but there's another entrance around the front so you should be fine. The beach itself is beautiful. Long sandy beach with clear blue sea. The first day we were there it was very windy so not great for little ones as inflatables weren't allowed - there's lifeguards and they taped off dangerous areas. But the rest of the week was brilliant. We always headed further down the beach mainly because we had no choice. Everyday it was busy, jam packed, which usually I'd hate but it was fine and we always found a good spot. We hired a pedalo with a slide twice which I'd recommend. It was 20 euros for an hour and we had the best time. In terms of the area, it was quiet but we liked that. Lots of restaurants, little beach shops selling inflatables, sandals, tourist stuff. Theres a great bar/restaurant/cafe just across the cove our balcony looked over. It's right on the sea and we booked a table one night and had delicious fresh fish and vegetables. I loved that cove and swam in it most mornings. We mainly spent our days swimming in the pool and then the beach. One day we caught a bus to Alcudia, reception was great with help and directions. The bus stop is about 10 mins away, goes once every hour and takes over an hour to get there. It was a nice change. But

First visit to this fantastic hotel. I honestly cannot fault anything about it. From the cleaning of the room big shout out for ( Fina) she was so efficient and friendly every day and was a pleasure to see, to the great bar staff team and a shout out for Karina on the reception. Karina was very knowledgeable and helpful, should we need help with local restaurants and car hire. It’s a smallish hotel, but I like that feel. The views are amazing of the sea. We did pay for a sea view one bedroom apartment, which was fantastic. So easy to get sun beds and that was anytime. I celebrate my birthday and received a lovely card and a bottle of Cava. Such a lovely touch. We will definitely return to this brilliant hotel.

We absolutely loved this hotel! We have a 1 year old and the hotel was perfect with a baby. We got a baby bed and we also asked for a baby chair so we could feed her in our room and that wasn’t a problem. The restaurant was such a highlight, food was just excellent with sooo much choice, especially appreciated having cooks there available to cook you pancakes, eggs whichever way you like or fry fresh fish or meat just as you want. Rooms were regularly cleaned, and staff was just amazing - everyone would take time and interact with our daughter, at the restaurant the waiters would always bring us extra tissues, spoons, they would be so helpful and kind! You can see that the staff are treated well and are happy so they’re not stressed and tense and the atmosphere was nice and kind. Even the hotel manager would take time to say hi and give our daughter and us some attention. We appreciated a lot the pool area, where there’s 2 pools that are baby friendly. The spa was nice too just a shame it closes at 7 pm. We will definitely come back !

The hotel and its staff were perfect. They were everything we could have hoped for on a family hokiday with a 4yr and 2yr old. Manager, receptionist, bar, and cleaning staff were all really helpful and welcoming. A sea view room is definitely worth paying the extra for, as is the food at the hotel. The hotels location is ideal. 5-10 minute walk to cafes, restaurants, bars, supermarkets. 15 minute walk to the beach. 20 minute walk to the marina. The kids loved the kids club and mini disco ran by Gigi. If we head back to Mallorca, we'll be heading back to THB Guya Playa.

We stayed at THB Guya Playa this summer and enjoyed it very much. It is a well maintained, clean and family friendly hotel. Perfect for all the family to enjoy. There are 3 outdoor swimming pools and one indoor pool. A kids club with soft play and crafts keeps children happily entertained, safe and away from the sun thanks to Gigi. The staff is super friendly. There’s also a life guard watching the pools either Josue or Gino. The spa with its indoor pool is great to relax in the shade and enjoy a massage with Noelia or Daniela. Breakfasts buffet is vast and includes many options. As vegans we found many food options and plant based milks. Perhaps a plant based yoghurt and potatoes would be a good addition to the menu. The restaurant and bar staff are super friendly and happy to help. Thank you Luigi and Pedro! The beach is a short walk down the promenade with amazing sea views and lovely sunsets. A great beach to build sand castles, swim or enjoy water sport activities. The rooms are perfect for families with a kitchenette, balcony and lots of storage space. This was our second stay and we would definitely come back again! Vicenta, the Director is always available and happy to go the extra mile to make your stay more enjoyable.

One of the friendliest hotel I have ever been! Very clean and beautiful. We celebrated my friend birthday and I asked the hotel to help me surprise her with a cake and champagne which they kindly organised for us for free of charge! I recommend 100% this lovely hotel.

The last times we went as a family of 3 (2 adults, 1 child), this time, we brought the grandparents along because we liked it so much. The hotel is very comfortable, clean, bright, quiet, within about 7 minutes walk along the coastal walkway to the main beach (cala agulla), 2 minutes walk to a small nearby bay nice for snorkeling (also a diving school there). Everyone was friendly and helpful: special shout-out to the lifeguard Joshua who helped my partner with a bleeding shin and who was always helpful and friendly, also to the manager Vincenta Duran - very friendly and approachalbe and making sure guests are having a good time. Extra bonus points for sorting my mother out with a rollator during the whole stay!!! We had asked for the rollator beforehand and extended the rental for a couple of days while there - all went very smoothly thanks to the hotel. The breakfast and evening buffets are great! Continental cuisine and a different theme every dinner of the week. The quality is very good, lots of choice (evening: always 2 - 3 types of meat and fish, salad bar, desert bar, a grill counter; morning: various types of bread, toppings, müsli, eggs, bacon, mushrooms, pancakes ... a clear cut above the cheap and cheerful buffet!) The pools are excellent for kids: 1 toddler pool, 1 medium depth (this is the largest pool) and 1 deep for adults (too small to really swim but great for a refreshing dip). Our daughter also loved the kiddy club and kiddy disco (a pitty the Spanish girl who did it last year is not there anymore). The apartments are spacious enough for 4, clean, bright, best views are towards the bay. All in all a lovely stay as a family.

I stayed at the hotel with my son in October 2025. The hotel is quiet and has a lovely location just a few minutes from the beach. We had booked a studio, but since it was accidentally occupied, we were given a mini-apartment instead, at no extra charge. All the hotel staff at reception spoke German, which I found very convenient, and were always friendly and helpful. As is often the case in this part of Spain, there was an ant problem. On the second day, there was a whole trail of ants in our living room. The staff member gave us an insect spray, which unfortunately didn't help much. I didn't find it particularly bothersome, as I'm familiar with this from other accommodations – however, anyone who might find it annoying should be aware of it and inquire beforehand. Since we had a room on the ground floor and there were also many ants under our terrace, I assume you have to book a room on an upper floor if you find this unacceptable. Our room was checked every day, and the towels were changed and the room was tidied. Meanwhile, one of my white dresses was accidentally taken, as it was lying among the white towels. I got it back shortly before our departure; they searched for it and found it. We mostly cooked for ourselves in the studio kitchen, but we went to the hotel buffet for dinner once. The food was plentiful, with a wide selection of main courses and desserts, and very tasty; drinks had to be ordered separately. My only complaint is that we booked the hotel specifically because of its fitness and wellness area, which my eleven-year-old son wasn't allowed to use. Apparently, this area is provided by a third-party company that prohibits children, so it wasn't possible. We found this very annoying, as it was a major factor in our decision to book the hotel in the first place. Overall, we found our stay at the hotel very pleasant and enjoyable. It was a quiet and relaxed atmosphere.

A very nice, quiet hotel, close to the sea. All the staff are very attentive, friendly, and helpful. The rooms are very clean and tidy. And the manager is a sweetheart; she cares about her guests and all her staff. I'm really looking forward to coming back!

Hotel in an idyllic, quiet, not noisy and familiar place. The staff is super attentive, they were attentive to us at all times, with a continuous smile. The director Vicenta, was very kind and attentive. The rooms are clean and with all the necessary accessories, such as a hairdryer in the rooms, gel and shampoo... The buffet is unbeatable, a great variety of products at breakfast and dinner, wonderful cocktails! I give it ⭐️⭐️⭐️⭐️⭐️, we will definitely be back!!!