The hotel itself was ok. However, the fire alarm went off at 12:30 am. We all traipsed down the stairs to the lobby to evacuate, and were informed someone had pulled the alarm. That was not in the control of the staff. However, the alarm rang for almost an hour, interrupting our ability to sleep. Again, staff had no control. But when we called down to ask for a late checkout because we slept in due to exhaustion from the night’s excitement, we were informed they could only give us until 12 before charging us another day.
There was no attempt at understanding or compensation for the severely disturbed night.
As well, the telephone did not work effectively , and neither did the television in the bathroom.