Av. 8 Nte. #10-18, Granada, Cali, Valle del Cauca, 760009, ColombiaView Hotel Details
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Cali Marriott Hotel Guest Reviews
4.4/5
Very Good
61 Reviews
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Verified reviews
Location4.4
Amenities4.4
Service4.4
Cleanliness4.4
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All reviews(61)
Positive reviews(15)
Reviews with photos/video(1)
Negative reviews(8)
giraldo
Deluxe King Room
Checked in Feb 2022
Business travelers
4 Reviews
5.0/5
Outstanding
Posted on May 24, 2022
I love this hotel, I try to stay there everytime I go this city! Breakfast is amazing, rooms, bed, service all is perfect
Guest User
Checked in Jan 2025
Couples
5.0/5
Outstanding
Posted on Feb 14, 2025
This Marriott is pretty much what you’d expect for the brand. It was quite pricey though compared to the other 5 star hotels in Cali. Double in most cases which was quite unusual. (Hundreds per day) Most guests including us used points, which were very low. If possible try to get a junior suite or higher and access to the great executive lounge and its wonderful staff. The food was different every day and quite varied. Valeria deserves special mention as she really stood out going well beyond the call of duty. Most of the staff were great everywhere. The negatives: - The sauna was not really working well during the whole 25 days that we were there. It just didn’t get hot enough to make anyone sweat. - the swimming pool is very small. Maybe 8 - 9 meters. Almost impossible to swim laps. - The pool is also quite cold as it’s not heated. That would have been nice. Management did give us a 30 minute complementary massage to make up for the sauna, which was a nice gesture. Howard S.
Guest User
Checked in Oct 2024
Other
5.0/5
Outstanding
Posted on Nov 8, 2024
The hotel is probably the best in Cali. Everyone was friendly from check in to check out. The room was a huge suite the size of an apartment with two bathrooms and a large living room. The restaurant serves nice cocktails; however, service is spotty. I highly recommend this hotel to anyone visiting Cali.
Guest User
Checked in May 2024
Other
5.0/5
Outstanding
Posted on Jun 14, 2024
Have stayed in this beautiful property multiple times over the last year and most recently this month. There are limited 'American' branded lodging opportunities in Cali and this is probably one of the two best. Each stay has felt like being welcomed back home and the staff is top notch. Frankly, the experience is generally far better than what you'd realize in the chain's domestic locations. Each day, there is a beautiful restaurant breakfast buffet featuring many local specialties. The rooms are comfortable and spacious. The hotel is in a stylish section of the city and security (private and/or local police) is always in evidence at the hotel's front door.
Guest User
Checked in Apr 2024
Other
5.0/5
Outstanding
Posted on May 1, 2024
As Marriott Lifetime Titanium, we stay at many hotels, and Cali Marriott provides the best experience, food & beverage and personal service from their friendly and responsive staff. Extra clean, quiet, safe and secure, with a good location near Centenario Mall. We enjoy the expansive buffet breakfast and invite friends and family for the Sunday Brunch at The Market. The Executive Lounge, food and drinks each night, always super service. Housekeeping does a great job servicing our room. We use the on-site transportation almost every day, with modern air conditioned comfortable vehicles. Our last stay was a month and did not want to leave. Looking forward to returning...
Guest User
Checked in Dec 2023
Solo travelers
5.0/5
Outstanding
Posted on Jan 20, 2024
Great service in the club room from Karen and Roger at front desk. Wonderful breakfasts with great waiters . Club food could be better so would be better not to fill up there . Nice views and comfortable rooms. My go to hotel in Cali .Will be back
Guest User
Checked in Nov 2023
Other
2.0/5
Posted on Dec 24, 2023
Not the worst but after a very lengthy stay I can say this is one of the worst Marriotts I have ever stayed in. The gym is deserving of a 1 star hotel looking like it was put together 20 years ago with non working cardio equipment. And if you come with gold status no upgrade for you. And if you pay with points even with a lengthy stay expect to be barred from the executive lounge. I suppose only cash is respected but way to make a long term customer feel terrible. I had the buffet only once for breakfast and it’s perfect for those that like cold food that’s supposed to be hot. It would also have been nice if they were consistent with preparing the sauna in the gym but unfortunately even that basic amenity wasn’t handled well. I think do yourself a favor and stay at the Intercontinental. It’s the simple things that they can’t even do here. Fail.
Guest User
Checked in Jun 2023
Other
1.0/5
Posted on Jul 22, 2023
I live in Cali, Colombia. I used to work for the UN so I have traveled to over 140 countries and stayed in many hotels. A friend and I decided to go to the Marriot for breakfast, It was the most awful experience of our lives. We arrived and I asked if they had baguette bread. They said they did and would heated for me. it took 1 !/2 hours to get it. I asked for scrambled eggs and got a dry omlette. My companion asked for a soft omlette with tomatoes and mushroom. The omlette was as dry as the Mohave and the mushrooms had a funny amonia taste (we later found out through google that this indicates they are wrotten and should not be eaten. The coffee (in Colombia of all places) was a weak brew and tasted like someone had used a sock rather than coffee to brew that "beverage". The juices tasted like tang...and all of this for the equivalent sum of 18 dollars per person. Next to us sat a gentleman from New Jersey. He heard me complain to my guest. We started to talk and he not only agreed the food was awful but told us he had stayed there before (his company ask for him to stay there) and THEY HAD STOLEN HIS WATCH FROM HIS ROOM!!!!! DO NOT STAY THERE!!!!!
Response from Property: Dear Mr. Juan Luis. He receives a cordial greeting. First of all, we want to thank you for the gesture of letting us know through his comment the level of his dissatisfaction on the day of his visit to our restaurant The Market, for which we want to present our most sincere apologies. I would like to go deeper into the subject to seek the continuous improvement of the restaurant and thus the experience of our customers is always of the highest level. If you can, call me at my cell number 3142985466 or write me an email manuel.arriaga@r-hr.com since I would like to investigate in depth the possible causes of your bad experience with the firm intention that continuous improvement is our north in the restaurant. Our greatest desire is to regain your trust, which is why we recommend you to visit us again to enjoy our wide and diverse menu where you can compare and let us offer a highly rewarding experience for your loyalty. I am at your service for whatever you need. Manuel Arriaga. Food and beverages manager.
Guest User
Checked in Jun 2023
Other
2.0/5
Posted on Jul 16, 2023
We had a lot of expectations since we were staying at a Marriott Hotel, but the experience was very disappointing. Both of my husband and I are Colombians. Cali is my husband’s hometown and we went in a leisure trip for a few days with our 9 month old baby. Everything went well the first couple of days, then all went downhill. I called the spa to book a massage and right after providing the available times, she told me the price in USD which I found odd since I’m in Colombia and she could tell by my accent that I’m local. Mind you, $180 usd for a relaxing massage at an exchange rate of $4600 COP (the official exchange rate was $4200 COP that day) I found it extremely expensive and decided not to take it. The next day I tried to order room service, because my baby was taking his nap and called a few times - no answer - called the lobby to see if they could transfer the call and nada. So at the end had to wake up my baby and go downstairs to have breakfast in one of the restaurants. Went to the lobby and told the front desk (Sebastian) the situation. By the time we went back to the room it was already time to check out, so we packed and left the room on time. We got into the elevator and - oh surprise - we got stuck! We were trapped in the elevator with our luggage and a 9 month old baby FOR AN HOUR. After many “please remain calm” when they finally open the elevator the only thing we heard was “let me help you with the stroller” … what? No apologies at all! (I’m not saying it was their fault) but they could’ve opened the elevator way sooner. It was a matter of grabbing the keys and open the doors with the keys, there was no rocket science there. Finally it was time to check out but little did we know what we were going to find out in that bill. They had the audacity to charge breakfast TWICE for our baby. The baby who only takes a few bites from our own food had to pay $260.000 COP. Never heard something more ridiculous in my life. I’m not sure if all this bad service had to do with the fact that we were on the “friends and family” rate. I really hope not. Good customer service has to be at the same level for all guests. They don’t realize all those things hurt the Marriott brand, or they just don’t care. Anyway, I just hope management takes all this into consideration and change it for the future because at least for us, this was the first and last time staying in that hotel.
Response from Property: Dear Mrs. Tolosa, Thank you for taking the time to share your experience with us. We sincerely apologize for the disappointments and inconveniences you encountered during your stay at our Marriott Hotel in Cali. We deeply regret that your overall impression of our establishment was marred by these incidents. Regarding the pricing issue you encountered at the spa, we apologize for any miscommunication or confusion caused. Please be assured that we value our local guests, and it was not our intention to make you feel disregarded. We understand your concerns about the exchange rate and the pricing of the massage. We will ensure that our staff members are more sensitive to local circumstances and provide accurate information accordingly. We also apologize for the inconvenience you experienced when attempting to order room service. It is disheartening to hear that your calls went unanswered and that you were unable to enjoy the convenience of dining in your room. We will review our procedures and communication channels to address this issue promptly, ensuring that our guests' needs are met efficiently. We deeply regret the distressing incident you encountered while being trapped in the elevator. We understand that this situation caused significant inconvenience, especially with your baby. While we acknowledge that opening the elevator required assistance from the company responsible for maintenance due to security reasons, we apologize for any delay in their response. Regarding the billing issue, we apologize for any confusion caused. After reviewing your account, we would like to clarify that we did not charge for your baby's breakfast. The charge reflected on your bill was for the breakfast of yourself and your husband. We apologize for any misunderstanding or inconvenience this may have caused, and we appreciate you bringing it to our attention. We understand your concern regarding the consistency of our customer service and the impact it may have on the Marriott brand. Please be assured that we take your feedback seriously, as it allows us to improve our services and ensure a positive experience for all guests. We will address your concerns with our management team and reiterate the importance of delivering exceptional service consistently to every guest. We genuinely regret that your stay fell short of your expectations and that you feel hesitant about returning to our hotel. We hope you can accept our sincere apologies and understand that your feedback is invaluable to us. We are committed to making the necessary improvements to enhance the experiences of our future guests. Should you reconsider staying with us again, we would be more than happy to provide you with a more positive and memorable experience. We appreciate your understanding and thank you once again for sharing your concerns. Warm regards, Ilanit Mizrachi Front Office Manager
Guest User
Checked in Jun 2023
Other
5.0/5
Outstanding
Posted on Jul 4, 2023
Fourth visit to Cali Colombia Marriott in past year, been coming to the wonderful property since they opened about 10 years ago. The Executive Chef and Food & Beverage Manager (see photo) are always very engaged with the guests to make sure everyone receives the highest quality meals with great personal and friendly service. Cali Marriott is a great venue for business lunches or corporate meetings, we've held many family events here. The property is clean, safe and secure, with staff always around to assist with any need. Front desk team is one of the best, quick and friendly check-in, and responsive to any requests during your stay. Housekeeping always does a wonderful job and services the room based on our schedule, and always says hello with a smile when they see us in the hallways. The Executive Lounge is one of our favorites, drinks, wide selection of food including soups, meat/seafood/chicken and dessert, and always fresh sushi. Very convenient hotel location, and the hotel's professional drivers are available at the entrance to transport you in their modern air conditioned comfortable vehicles, we use them frequently. Thank you Cali Marriott - we'll see you soon.
Guest User
Checked in Jun 2023
Solo travelers
5.0/5
Outstanding
Posted on Jul 1, 2023
Friendly staff. Great break fast. Excellent and good service from Roger at Front desk and Karen in Exec longue Nice views from Longue. Good work out area but didn’t try the spa . Appreciated suite upgrade and views Fourth stay and will be back
Guest User
Checked in Mar 2023
Other
2.0/5
Posted on Apr 23, 2023
Possibly the ugliest of any of the Marriott Hotels and in an impossible location that is difficult to go anywhere without a car or taxi. Sure you can walk to the small shopping centre at Centenario to relieve the car fumes surrounding the hotel, but it is difficult to conceive of a more awkward situation. Once inside it is the usual Mariott, a bit bland but the quality is assured. The reality is however, who wants to stay inside a hotel all the time? There are so many other and much better locations in Cali than this, so why on earth did they choose the intersection of two very busy roads with limited/no footpath?
Response from Property: Thank you for taking the time to share your thoughts. Our number one priority is to provide an flawless experience and we are sorry that your stay was not the best. However, we want to tell you that the Cali Marriott Hotel is located in one of the best areas of the city. A few steps from exclusive shops, restaurants, shopping centers, hospitals and the historic centre. Also, we offer transportation service to go anywhere in the city. Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.
Sightseer23491203491
Checked in Mar 2023
Other
5.0/5
Outstanding
Posted on Apr 4, 2023
Overall I was happy with the Marriott and the paid upgrade to the exec lounge which also included breakfast was definitely worth it. The hotel is pretty new looking & feeling with clean and comfortable (albeit small) rooms. the breakfast buffet is over the top and the staff are very nice. The neighborhood is good, walkable, and safe. The only negative is that the pool is very small and there are no lounge chairs. We went over to intercontinental and their pool is much bigger and had more of a resort-ish feel. Might try that one if I'm in Cali again due to those amenities but overall was happy with the Marriott.
Guest User
Checked in Dec 2022
Other
5.0/5
Outstanding
Posted on Jan 31, 2023
The location is in the heart of the City with a great view of the mountains. Although the area is quite busy with vehicular traffic, it is still quiet and safe. Staff are very friendly, speak english and pleasing. Spa was wonderful. Restaurant serves excellent food. Will stay here again. If you are driving in Cali, expect a lot of cars and motorbikes that are aggressive so pay attention.
Guest User
Checked in Dec 2022
Travel with friends
5.0/5
Outstanding
Posted on Jan 14, 2023
Comfort and cleanliness Is what you can expect at this Marriott. I stayed at room 610 while visiting a friend at this city and really enjoyed my stay. The front desk and staff are very helpful and knowledgeable about local tourist spots. The breakfast buffet is delicious. No doubt that I would stay at this Marriott again if I visit Cali again.