Av. 3N # 17N – 25, Cali, Valle del Cauca, 760010, ColombiaView Hotel Details
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Hotel Cosmos Cali Guest Reviews
3.8/5
Good
25 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location3.8
Amenities3.8
Service3.8
Cleanliness3.8
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All reviews(25)
Positive reviews(18)
Negative reviews(7)
HERMES G
Checked in Apr 2024
Family
5.0/5
Outstanding
Posted on Apr 28, 2024
Very comfortable suits! The breakfast was outstanding and delicious. It’s near to different main venues. The view from the rooms allows very good pics.
Response from Property: Dear hERMESG657, an affectionate greeting. Thank you very much for your valuable feedback, which undoubtedly reinforces our commitment to providing excellent service. We are very pleased to know that the Hotel Cosmos Cali lived up to your expectations. We eagerly await a new and soon return, Cordially Juan Carlos Bermudez T General Manager
Guest User
Checked in Nov 2023
Other
1.0/5
Posted on Nov 12, 2023
Disgusting Experience. Unclean and nothing happens with comments. Una experiencia espantosa con las toallas (sucias y viejas), en la ducha había pelos de mujer, las paredes sucias con zancudos y manchas. Escapes de agua en aire acondicionado y lavamanos. Terrible!
Guest User
Checked in Oct 2023
Other
3.0/5
Posted on Oct 15, 2023
Our stay was booked by our travel agent and we would not stay again because of the bad area. Very bad at night with many homeless around and they recommended always to call a taxi for safety . The positive , nice basic buffet in the morning . We had dinner 2 times and one night at 8pm they cooked just for us. The room was good and clean and ac worked fine.
Response from Property: Dear manueld679, an affectionate greeting. Thank you very much for your valuable feedback, which undoubtedly reinforces our commitment to providing excellent service. We are sorry to hear that the Cosmos Cali Hotel this time did not live up to your expectations, but we have taken immediate corrective actions with the intention that it does not happen again. We eagerly await a new and soon return, Cordially Juan Carlos Bermudez T General Manager
Guest User
Checked in Sep 2023
Other
2.0/5
Posted on Sep 16, 2023
The service at the reception is terrible. The reception and amenities at floor level reminds me of a 1 star motel. The food was good. The room was clean and so the washroom. The elevators may not work. The keys of the room works sporadically
Guest User
Checked in Jun 2023
Other
1.0/5
Posted on Jun 29, 2023
gave the wrong room key twice - waked in to find people in the room - AND was told hot water was working - LIARS - it was horrible and NOT for people with walking problems. too many steps HORRIBLE RUN
Response from Property: Good afternoon, how are you? We are very sorry for the experience you had during your stay. We thank you for taking the time to provide us with your comments, they are very helpful and valuable to us; this way, we can commit to bring every time a better service and a greater experience. We hope to have you again at any of our hotels, be it Cosmos 100, Cosmos Executive, Doubletree by Hilton Parque 93, Cosmos Cali, Cosmos Pacifico and Anandá Hotel Boutique by Cosmos. Best regards
Guest User
Checked in Feb 2023
Couples
5.0/5
Outstanding
Posted on Feb 27, 2023
We booked via the app Hopper and had a lot of problems with the app which were not the hotel’s fault. The staff were very kind and worked through the issues and solved everything. We were very satisfied with the stay but will never book anything again with the app ‘Hopper’. Back to using booking. com for me.
Response from Property: Good afternoon, how are you? We are glad you enjoy youre stay at our hoteles and we thank you for taking the time to feed as with your comments, they are very helpful and valuable to us. We hope to have you again in any of our hotels, either, Cosmos 100, Cosmos Executive, Doubletree by Hilton Parque 93, Cosmos Cali, Cosmos Pacifico and Anandá Hotel Boutique by Cosmos. Best regards Community agent Pablo Forero
Guest User
Checked in Dec 2022
Business travelers
1.0/5
Posted on Dec 21, 2022
The hotel it´s by very far the worse I ever staid in Cali, and one of the worse I have been anywhere. No hot water, no internet, the hotel instalations ar incredible dirty, that you can see that are been ther for a long tima and nobody cleans it. For the same price and even a little less you can have something way better in Cali. When I arrived the people in the front desc were on a conversation betwen them and I had to wait until, they finished to be recieved, for later no to find (supossly) my reservation. I had to call **********, were I booked and after they called them my reservation show up. This was my first and last time there, and I recomend to saty away from it, if you want a deacent stay.
Response from Property: Good afternoon, how are you? We are very sorry for the experience you had during your stay. We thank you for taking the time to provide us with your comments, they are very helpful and valuable to us; this way, we can commit to bring every time a better service and a greater experience. We hope to have you again at any of our hotels, be it Cosmos 100, Cosmos Executive, Doubletree by Hilton Parque 93, Cosmos Cali, Cosmos Pacifico and Anandá Hotel Boutique by Cosmos. Best regards Community manager Pablo Forero
pilarquinto328
Checked in Jul 2024
Couples
1.0/5
Posted on Jul 2, 2024
Desaseo en todas las instalaciones, dejación de los empleados y la dirección del establecimiento que se lava las manos diciendo que desconocen los problemas y no ponen ni soluciones ni les preocupa el cliente,un desacierto el haber elegido este hotel con la gran oferta hotelera de cali
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Ximena M
Checked in Jun 2024
Couples
5.0/5
Outstanding
Posted on Jun 9, 2024
Habitación amplia, con todos los implementos de aseo, aire acondicionado y cama muy cómoda. Desayuno buffet delicioso, muy completo y personal amable. La ubicación del hotel es estratégica para desplazarse hacia cualquier punto de la ciudad. Parqueadero amplio.
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Vanessa A
Checked in Feb 2024
Business travelers
3.0/5
Posted on Feb 25, 2024
Las habitaciones están remodeladas y son agradables. Sin embargo, el aire acondicionado no le sirve el control, no hay canales en televisión (creo que no se había pagado el servicio), las luces son muy tenues, no hay secador de pelo o plancha, no hay espejo cuerpo completo. Las instalaciones del hotel son MUY antiguas. El gimnasio está muy descuidado.
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Guest User
Checked in Feb 2024
Other
5.0/5
Outstanding
Posted on Feb 25, 2024
Las habitaciones son muy buenas, cómodas, espaciosas y de calidad. El buffet del desayuno es A-SOM-BRO-SO!!!!! Todo muy fresco, todo recién hecho y preparado y todo de calidad y delicioso. El restaurante tiene una terraza que cuando el día está nublado es muy rico comer afuera mientras se disfruta la vista de los cerros y la ciudad. También tiene un espacio cerrado con aire acondicionado. Recomendadísimo.
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Jessica N
Checked in Feb 2024
Travel with friends
5.0/5
Outstanding
Posted on Feb 9, 2024
Fue un hotel excelente! La comida deliciosa y la atención impecable Tiene una buena ubicación y la zona no impresiona inseguridad. La atención es 24 horas y me parece que tiene un precio bastante accesible. Lo recomiendo para hospedaje mientras se va a conocer la ciudad
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Guest User
Checked in Feb 2024
Other
5.0/5
Outstanding
Posted on Feb 7, 2024
Excelente hotel , atención insuperable , me encantó la limpieza y amabilidad de todos , le sentí como en casa , espero regresar pronto Primera vez que voy a Cali y no pude haber escogido mejor hotel q este Mi familia disfruto cada día de estancia , comida super rica
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Guest User
Checked in Feb 2024
Other
4.0/5
Very Good
Posted on Feb 7, 2024
Excelente opción para hospedarse, sea para viaje de negocios o en familia, las habitaciones muy cómodas y el personal del hotel siempre dispuesto, como también los de limpieza, siempre aseado y sobre todo buena ubicación, desayuno, conexión an internet.
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Guest User
Checked in Feb 2024
Other
5.0/5
Outstanding
Posted on Feb 7, 2024
El hotel es chévere, la habitación super cómoda, con todo lo necesario; el hotel está muy bien ubicado y la gente es super amable, te reciben con afecto y están prestos a ayudar cualquier cosa. Recomendado totalmente para sus visitas a Cali, sea de negocios o de vacaciones.