The Empyrean Cam Ranh Beach Resort

The Hotel was huge and beautiful designs,Service was excellent, swimming was big, breakfast is good but the only thing the bathroom was tidy , separately from the sink & not functioning e all,even no place for store the shower gel & shampoo so you have get out after showering to get change, Don't think will back again.

1. Food Hygiene & Breakfast Quality Breakfast staff handle food with bare hands Food, including fruit, is left out overnight Overall breakfast quality is unacceptable 2. Housekeeping & In-Room Services Room service left an old blanket on the floor and did not remove it Reception and housekeeping do not answer phone calls, requiring guests to go downstairs for water and room amenities 3. Staff Conduct & Professionalism Staff are impolite and unprofessional Plates are cleared without asking guests Staff refuse to provide their names and remove name badges Reception staff ignored us while serving other guests as we waited for assistance Reception staff appeared to complain about us in Vietnamese in front of us, with colleagues laughing Reception complained to another guest in Vietnamese while we were waiting to resolve a reservation issue 4. Language & Communication Issues Most staff do not speak English Reservations staff struggled to understand English and hung up while we were explaining an issue 5. Front Desk & Guest Service Issues Reception staff refused to lend a pen to a guest, pretending to use it instead No duty manager on shift after 5pm Reservations department is unavailable after 5pm and uncontactable 6. Reservations & Third-Party Booking Support We were unable to obtain the off-shift manager’s name while attempting to resolve a reservation issue with Trip.com Lack of support from the reservations team significantly delayed issue resolution

Location was okay. Staff was not enough but they were friendly. 1 think I feel uncomfortable was, they take all passports and take a picture with their own phone which is wierd...

Beautiful and safe beach, wonderful staff so friendly wherever we went. The restaurants offered a great variety of foods and prices depending on our budget and tastes. The rooms were wonderful and cleaned every day.

Overall Services Management is terribly time consuming and inexperience from the moment of making reservation on app to check-in reception at hotel. Hotel management is irresponsive to customers questions required for clarification after several attemps by customers and app's customer service agents. Locations are not clearly stated causing confusion to customers. Wheelchair for elderly is missing one foot-resting pedal which caused discomfort to the elderly in stead of supporting! Overall Staffs are quite inexperient and not appropriately trained. No excuses are acceptable.

This hotel is located nearby the airport. Good view from the room