Lakeside International Hotel

When we arrived the car park was nearly empty and we thought we had arrived at the wrong place, also there were no signs saying Reception! We eventually found the reception and thought the greeting was a bit frosty. We checked into our exec room which was excellent and looked out over the lake. The location is great for walks along the canal and there are several nice pubs within walking distance. Breakfast was basic but was cooked well and kept hot. We would return again.

The hotel manager was abusive and ******. Started shouting at us when checking out because we were a bit late in checking out due to disruption by housekeeping. I have never witnessed such foul language and abuse by someone who is management in hospitality. This person should not be allowed to work in such environments. I have had to lodge complaints everywhere as she made me feel very threatened for no reason.

Very nice stay with comfortable beds, will stay again.

Room, bed where a little basic and the entire hotel needs a refresh but friendly staff and good breakfast,

Room - Widow did not shut as it left a gap along the top and down the side where it should be shut. Curtains were hanging off one end and could not be put back as curtain fixings broken

Staff didn’t engage, when they were available they were talking with eachother. Had to search to find any members several occasions they were in the back in the kitchen as we could hear them but couldn’t find them as we didn’t want to go searching a food safe area. The view was beautiful, the “patio” needed some attention it was very creaky under foot and didn’t feel overly safe, the room was also extremely warm, had to sleep with the patio doors open to reach a comfortable level with the heat being shut off all day even.

Parking was great. Nice big car park and free. Felt safe and tucked away. We did not have breakfast. Evening menu appears to be pizza or pizza Not allowed to take own food or drinks ,🤔 we went to a nice pub instead. Bar was a bit pricey but it's a hotel so expect it. Looks a little dated but it was really nice. Lovely lake to look out in. No noise at all which was nice. We had requested ground floor as husband is disabled. The receptionist was amazing and helped us as this had not been requested from the booking. Could not fault anything for the price we paid

The staff Cristina was extremely rude , they wanted to charge us £12 an hour for extra time to check out and check in is only at 2pm the previous day , rooms are cold nothing to change the heating . Hotel is has nothing to do , they don’t work with cash. Bought a rose wine which tasted old as well. Breakfast stuff but not enough , pastries were old and none left or replenished Overall the customer service was bad because of one staff member called Cristina which was extremely rude and unhelpful

What a little gem. Dated hotel but in lovely setting. Very clean. Beds and pillows comfy. Hot powerful shower. Staff very friendly and helpful