Quy Mill Hotel & Spa, Cambridge

No one at reception on arrival. When they did turn up and we said we were checking in, the first thing they asked for was a £50 deposit and confirmed we'd have to pay £20 for parking as booked through ******* and not direct with hotel. They then told us our room number and brief directions to the location of our room and that was the end of the conversation. Having never visited this hotel and spa before we were told no other information about the facilities for our 2night stay. The room did have a welcome manual in but the information in it was out of date with incorrect menu prices and need for locker tokens etc. The room was nice and spacious. Downside in our twin room was one bed had a firm mattress and the other bed was so soft it squashed down and didn't give much support. The room had plenty of tea, coffee making facilities etc. The food in the Celtic bar was good and the waiting staff attentive. The Spa staff were excellent and actually asked us if we'd visited before and told plus Information accordingly. The downside was the small sauna with flimsy tired boards and a jacuzzi that seemed to have an 'out of order' sign on it at least twice a day. We enjoyed the gym and pool. Overall an ok spa break but there are small things that could be done to make it a lot better.

The hotel, staff, food, rooms and pool are amazing but what a terrible business decision to charge £10 for parking. Which has to be paid through an external app. Going to lose so many customers.

Hotel and spa is lovely the therapists are amazing Downside they are now charging guests for car parking and it has to be done on rhe app Wont be staying there anymore

Staff so helpful - organised early check in so I could do a call and came and checked / replenished goodies immediately :)

Room was very cold - as was the walk from reception to the room. Breakfast was a bit of a mess as we were unsure of what it entailed as the manager was taking a call abouincoming party

A very basic stay, everything looks beautiful on the outside, hotel staff very friendly, room nice size but not comfortable in terms of bed/pillows. Spa: steam room excellent, the sauna door doesn’t shut properly and also the rubber lining has fallen away therefore you lose a lot of heat, pool on the cool side and jacuzzi luke warm at best.

Good location, quite dated hotel and spa. The changing room is particularly in need of updating. Extremely poor sound insulation in the hotel.

Room was lovely and clean. Staff were friendly. Health and wellness facilities were really good. Onsite parking was convenient. Would happily stay again.

Room was clean and comfortable. Staff were welcoming, helpful and attentive. Nice swimming pool.