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"The room was clean and tidy. We were a family of four staying in a quad room. It had a washbasin, which was very convenient for brushing our teeth in the morning. The shared restrooms and shower rooms were also quite good. A major highlight was the shared kitchen, where we could buy groceries from the supermarket and cook our favorite meals. The location was excellent too, just about a 10-minute walk from the station."

"This is the best hotel I’ve ever stayed at in the UK, much better than other £100 rooms in other cities. The environment is excellent. It is located right opposite the river where we could walk around, and there was a beautiful backyard where guests could sit and enjoy food and drinks. The breakfast they offered was very nice, with plenty of choices. It was very peaceful and enjoyable just spending the morning there; you can really feel how a perfect morning should start in Cambridge. The staff was also very helpful. They carried my luggage up and down the stairs during check‑in and check‑out. As for the location, it is just a few hundred metres away from the River Cam and other viewpoints, most of which you can reach on foot. Other than that, the facility was well equipped, everything works perfectly without any malfunction happened. Overall, it was a great experience staying there, and I would definitely recommend it to others if I get the chance."

"The location is far from the city center, and it is not convenient to get to the attractions, but it is still within walking distance. Close to large supermarkets and household goods stores, very suitable for shopping; there are a few restaurants nearby, overall it is good!"

"This was the largest room I stayed in during my UK trip. It's about a 15-20 minute walk to Trinity College and King's College in Cambridge city center. The area around is very quiet, and there's a supermarket about 100 meters away, so you can buy groceries and cook your own meals. There are also fast-food burger places nearby. Transportation is very convenient; you can take bus route 1 from Cambridge train station and it drops you right at the hotel entrance. When I first checked in, I found the cleanliness a bit lacking, especially the long sofa. However, after exploring the Cambridge University area, I realized that the entire Cambridge seems to have this damp, slightly old-fashioned feel. The shower was very comfortable, and the bathroom was also super spacious."

"Friendly reception, clean room"

"I've stayed at this Hilton in Cambridge twice now, and both times it felt so welcoming. I booked the same river view room, and it was still just as comfortable and cozy. The front desk and restaurant were all the same, nothing changed. What did change was that this time I drove myself, and the parking was £26 a night – quite expensive! We walked to several Cambridge colleges and the shopping street, all within about ten to fifteen minutes. Cambridge feels much safer than London; you don't have to constantly guard your pockets or clutch your phone here. The breakfast was superb."

"My stay at Novotel Cambridge was extremely disappointing due to serious cleanliness issues. Upon checking into Room 205, I discovered visible blood stains on the duvet. This is not a minor oversight — it is a basic hygiene failure. Clean bedding is the absolute minimum standard any guest should expect. Finding blood stains immediately raised concerns about the room being properly cleaned and inspected. I reported the issue and was informed that the bedding had been cleaned again. However, when I returned to check, the stains were still there. This was both frustrating and alarming, as it suggested a lack of proper quality control within housekeeping. Only after escalating the matter was it properly addressed. Charlotte, the manager, eventually upgraded us to an executive room and provided complimentary breakfast, which I appreciate. However, this does not change the fact that the initial room condition was unacceptable and should never have happened in the first place. An upgrade is a service recovery gesture — it does not erase the hygiene concern or the distress caused at the start of our stay. I hope the hotel seriously reviews its cleaning procedures and room inspection standards to prevent future guests from experiencing the same issue. Unfortunately, based on cleanliness alone, I would not rate this stay highly."

"I had a wonderful stay at this hotel. The staff was friendly, professional, and always ready to help with anything I needed. The room was clean, spacious, and well-maintained, with all the amenities I could ask for. The location was perfect—close to local attractions yet quiet and peaceful for a good night’s rest. Breakfast was delicious with a wide variety of options. Overall, a very pleasant experience. I would definitely stay here again and recommend it to others."

"Lovely comfy warm friendly place to lay your hair down while in west Cambridge. The little kitchenette has everything for light meal prep. And Sainsbury’s are 3mins walk :) The bike rental was a great bonus. Loved their attention to detail. A water dispenser/ fountain will be a great addition. Thank you for your kindness, Justin!"

"Overall, the hotel was clean and the room was very comfortable. The staff was okay, but I was disappointed with the breakfast options. There were limited gluten-free choices, and when I asked for fried eggs, I was told they don’t do that. There were no gluten-free croissants or cakes, so I ended up just having coffee and something very small compare with other people.Overall, I didn’t feel the breakfast was worth the price"