Larkspur Landing Campbell-An All-Suite Hotel

Was a decent location on our trip to stop off and relax in the evening. Quotes and nicely equipped.

The staff was great, the facilities were clean. A perfect place for a person spending a few days on business in San Jose.

The most outstanding feature is that each room is equipped with a large full kitchen and this is the best place I have ever stayed at with kitchens that are the same size as the room itself. The kitchens are well equipped with a big stove, a big full size refrigerator, a full size oven, pots, pans, plates, cutlery. The breakfast at this facility is a strong plus also: a good size continental breakfast is provided including choices of bread, eggs, fruits, coffees, and teas. However we had problems with the equipment turning on and off in an unreliable manner from the first night onwards, but staff was not available to solve these problems. The website states their commitment to cleaning but in fact no one in the hotel cares about it, we found the service staff to be lazy, dishonest and belligerant. Guests are occasionally provided cleaning materials to clean their room and outside hallway themselves in lieu of cleaning services, which can be difficult if you are the sole traveler or business guest with a busy schedule. We ultimately had to cut short our trip when we had heating and cleaning issues including drug odor in corridors that was not attended and got defensive push back when it was brought up because there were long term residents checking in and the front desk felt badly about issues being brought up. They provided a full refund of two days due to the issues but had to waste a half day of persuading them with back and forth on it, communication was bad with each person not knowing what the other says and no response to emails or calls. We don't plan to return but it might be a good option for a family with children staying for a couple of months that needs daily self cooked food or maintain a specific diet.

Really disappointed in this property. Looks old and tired, very shabby...light fixtures missing in hallways, blinds broken and sliced in half. Check in desk is cluttered and disorganized, hard to tell who is an employee as dress is very casual. Parking lot security is suspect as trees are overgrown to the point of obscuring what little overhead lighting there is. Our bathroom had mold growing above the shower head and an obvious leak in the ceiling near the bed. It is clear that maintenance and an update is necessary to charge a premium price for this hotel. The "breakfast" is a to go box with very interesting options. Stay away...the pictures on the website are very deceiving and not accurate.

Loved everything they offered. Really went the extra mile.

The check in staff were helpful and polite, the lobby and room was very clean and tidy, nothing out of place. I would definitely recommend this place to my friends