37 Reviews
Akol Hotel
Canakkale|0.14km from Troy Horse
Disgusting, dirty and 3rd graded hotel!! This hotel has rated themselves as a comfort and 4 star hotel but their online reviews and pics don't match the reality at all. They are a dirty, substandard and disgusting hotel. When I checked in all rooms were smelling of intense smoke- the non smoking ones as well! The bell boy was trying to influence the decision of the receptionist by saying there was no smoke smell. When I insisted and fought, they changed the room but even the non smoking rooms smelt of smoke. Once I checked in I was surprised to see the interiors were 3rd graded and below standard and were equivalent to a budget hotel. The walls had paint and stickers peeling off. The furniture had burn mark stains from cigarettes. There were some random stains on the walls. The air condition was a split unit and there was a big structure in the room making it ugly. Room setup too was congested and not well planned and spacious. Luckily I have only one night here and unfortunately this was prepaid through my tour agent (roadrunners) and hence I could do nothing about it. But had it been my own booking I would definitely cancel it and switch to another decent and class hotel. And to add to all the misery I just discovered the air conditioning isn't working. I opened the Google reviews and found that many people have complained about this in the past so it's not something they can post an excuse about. They know that their ac doesn't work. When I called the reception to inform about this she told me to open the windows...seriously!!!!!!! Is this your customer service. I will further write about this to a Consumer rights authority in Turkey or some authority where this review is taken into Consideration and they will be penalised for this.
Very Good
48 Reviews