Super 8 by Wyndham Canandaigua

Parking lot was full of holes. The hotel was dirty in the hallways and kinda smelled. The beds were ok however the light in the bathroom is hooked up to a very noisy fan. There was no glasses in the bathroom. The view out our window was of the dumpster . The breakfast offered was coffee. There was nothing else but coffeee. The whole hotel needs a whole makeover. Will not be staying there ever again.

There is no lake view from any room. They supposedly "remodeled" & there are NO = ZERO jacuzzi tubs or so called private hot tubs. When I arrived to check out the jacuzzi tub room I had rented... There was a simple bathtub I think wiťh my knees bent to my chin I might fit in. When I questioned the Super 8 employee he answered "It is a tub that you can fill with hot water =private hot tub." My jaw dropped to the floor and upon regaining my composure I politely asked for a refund for false advertising and the Super 8 employee blamed ******* for the false advertising and said he could refund my money due to it not being anything that he did. I walked out without even checking in and went back to my home. I still have the whole amount charged on my card as well. There were empty card board boxes where there had previously been a cozy and quaint sitting area. The place looked deserted and very uninviting. I had previously stated at this Super 8 for 3 different weeks and quite a few weekends. Knowing it is obviously under new management/ownership who apparently feel customer service is non existent and not important while providing false statements to get you in the door is the way to do business. I will NEVER ge back there again. HORRIBLE AND SERIOUSLY SHOCKING HOW BAD JUST A 15 MIN ENCOUNTER IN THERE HAS LEFT ME WITH SUCH A SOUR OPINION OF SUPER 8 MOTELS!

It needs a lot of improvements. No cups in the room to go with the ice container. Not a place to hang Your clothes, it seems unsafe do to certain traffic. Also very noisy with doors slamming shut through the night.

Motel is run down and dirty. Had to ask for toilet paper, non in room. People fighting in parking lot. Price way to high for conditions of Motel and vending machines out of order. I do not recommend!!! Better to sleep in your car!

It started with waiting at reception for someone to assist in finding out reservation. Once the gentleman gave us our room key we walked into the hallway and it wreaked off cigarette smoke. Upon entering our room the floors were sticky the towels and wash clothes were stained like they were previously used to clean mud off something and it wouldn't wash out. It was stated there would be a continental which turned out to be only coffee. Very disappointing. The smell made me nauseous. I would not recommend this place.

Literally 8 cars in lot and they put a toddler family above us. Then staff pounded on door at 9 a.m. so violently I thought there was a fire! It was to remind us checkout was at 11. We're middle aged, I can definitely get myself up. I am an essential worker and staying due to storm. Will never stay there again. Last stay was awesome. So sad.

Property should be condemned. Filthy, horrible service, horrible location. Bodily fluid stains and cockroaches and cigarettes everywhere. absolutely filthy. none of the amenities promised available. no room cleaning. take this listing off the website

The hotel is horrible , No house keeping , it's dirty , Halls smell , No breakfast ,no coffee no customer service ... Horrible horrible