Reviews of Peppers Gallery Hotel Canberra

Response from Property: Dear Bronter,Thank you so much for your wonderful review and perfect scores across all areas of your stay.We are delighted to hear you enjoyed our convenient central location, peaceful atmosphere, and the service provided by the team. It is also lovely to know the in-room coffee capsules were a nice surprise and added to your experience.We truly appreciate your kind feedback and hope to welcome you back again soon to Peppers Gallery Hotel Canberra.Warm regards,Odea ZhangRooms Division Manager

Response from Property: Dear Magnolia,Thank you for taking the time to provide this feedback.We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for choosing to stay with Peppers Gallery Canberra and we look forward to welcoming you back in the near future. Kind regards,Peppers Gallery Canberra Team

Response from Property: Dear Guest,Thank you very much for your wonderful review and perfect scores.We are delighted to hear that you found the hotel well-equipped, clean, and that the team provided thoughtful service throughout your stay. Your kind feedback is truly appreciated and will be shared with our team.We hope to welcome you back again soon to Peppers Gallery Hotel Canberra.Warm regards,Odea ZhangRooms Division Manager

Response from Property: Dear Julia,Thank you very much for your wonderful review and perfect rating.We are so pleased to hear that you enjoyed your stay and found our team warm and welcoming. It is always lovely to know our hospitality helped make guests feel comfortable and well looked after during their visit.Your kind feedback will certainly be shared with the team, and we truly appreciate your support.We hope to welcome you back again soon to Peppers Gallery Hotel Canberra.Warm regards,Odea ZhangRooms Division Manager

Response from Property: Dear Guest,Thank you for taking the time to share your feedback following your recent stay.We are pleased to hear you enjoyed the cozy atmosphere of the hotel and the cleanliness and service provided by our team. We also appreciate your comments regarding the location. While we are situated in a quieter part of the city, we are still within walking distance to many Canberra attractions, restaurants, and the city centre.Thank you again for your review, and we hope to welcome you back to Peppers Gallery Hotel Canberra in the future.Warm regards,Odea ZhangRooms Division Manager

Response from Property: Dear Laodie,Thank you for taking the time to share your feedback following your recent stay.While we are pleased to hear you found our team friendly and service-oriented, we are genuinely sorry to learn that the room condition and overall facilities did not meet your expectations. We also apologise for the concerns raised regarding the room ventilation and musty smell. Your comments have been shared with our operational team for review and follow-up.As a heritage-style boutique property, the hotel does offer a different atmosphere and character compared to larger modern hotels, however we fully understand that guest comfort must always remain the priority.We sincerely appreciate your honest feedback as it helps us continue improving both our facilities and guest experience.Warm regards,Odea ZhangRooms Division Manager