Blvd. Kukulcan 166-Km. 3.5, Kukulcan Boulevard, Zona Hotelera, Cancun, Quintana Roo, 77500, MexicoView Hotel Details
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1 night
Cancun Bay All Inclusive Hotel Guest Reviews
3.8/5
Good
111 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location3.9
Amenities3.8
Service3.8
Cleanliness3.8
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All reviews(111)
Positive reviews(10)
Reviews with photos/video(4)
Negative reviews(1)
Guest User
Standard Double Room
Checked in Feb 2024
Travel with friends
9 Reviews
4.7/5
Amazing
Posted on Mar 15, 2024
Great experience and friendly staff members! Great location for a good price.
Guest User
Standard Double Room
Checked in Jan 2025
Solo travelers
1 Reviews
4.5/5
Great
Posted on Feb 8, 2025
Great customer service from the staffs.
Keitha Cornutt
Standard Double Room
Checked in Nov 2023
Other
1 Reviews
5.0/5
Outstanding
Posted on Dec 22, 2023
Food was very good and plentiful. We had a problem with the location of our room and they gave us a super upgrade at N/C. They were very helpful at the check-in desk. I'd go back.
Saken
Standard Double Room
Checked in Jun 2023
Family
2 Reviews
4.2/5
Very Good
Posted on Aug 3, 2023
Good property. Clean beach.✌🏻
Guest User
Standard Double Room
Checked in Mar 2024
Solo travelers
1 Reviews
5.0/5
Outstanding
Posted on Apr 22, 2024
Always great time. Very intimate but perfect
Frank
Standard Double Room
Checked in Dec 2022
Travel with friends
1 Reviews
3.2/5
Posted on Jan 21, 2023
We, 4 of us, stayed in Cancun Bay Resort for 2 nights only. Originally, we planned to stay there for a total of 5 days. But we did not extend our stay in this hotel. Honestly, the location is not ideal, as the beach is small and not swimmable. This all-inclusive resort does not provide variety of food, and the quality of the food is no good. We do not see some fresh seefood during our stay there. I would not recommend my friends to this hotel for vacation.
Guest User
Standard Double Room
Checked in Jun 2024
Family
1 Reviews
2.2/5
Posted on Aug 24, 2024
Not great
Guest User
Standard Double Room
Checked in May 2024
Family
4 Reviews
4.0/5
Very Good
Posted on Jul 24, 2024
check-in時會派一張紙,內裏寫有Snacks提供,每日時間下午直至6:00 pm ,第一日5:00去問snacks 回覆沒有提供,第二日5:00 再去問,拒絕我們進入,及回覆因為要準備dinner ,強烈拒絕 不會為客人準備snacks ,最後要向大堂經理反映最後才得到提供,是漢堡包薯條熱狗之類嘅東西,房間是有兩級樓梯進入睡房,如果行動不便的要謹慎考慮!cafe不同時間會提供不同食物,Japan food is no good , 訂不到並不可惜,泳池景觀不夠美麗!
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Guest User
Standard Double Room
Checked in Dec 2022
Other
1 Reviews
5.0/5
Outstanding
Posted on Jan 4, 2023
The items in the buffet are relatively fresh. The beach does not seem to be under the management of the hotel, and there is an extra charge on the beach. It is best to hide in the hotel. Water activities on the beach will be mandatory to tip $20, and $60 for 6 photos. It is charged by a Korean 🤏, and he will not force it if he tells him that he is Chinese.
Facilities: very comfortable 🤤WiFi full coverage
Hygiene: Very clean, a little brother comes to clean it every day
Environment: Very clean, you can ask the hotel staff for unlimited blankets
Service: basically as long as you want it 🤤
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Pablo
Standard Double Room
Checked in Jul 2023
Couples
1 Reviews
5.0/5
Outstanding
Posted on Sep 17, 2023
Excellent service I really liked the hotel and excellent atmosphere