Reviews of Hotel Luma by Kavia

All in all it was okay. The location was good. The staff was very friendly! It could have been a little bit cleaner but still it was very good value for the money.

The service was excellent, and there were many snack shops nearby, especially since it was very close to the train station.

I only stayed one night. I chose the hotel because it was close to the ADO bus stop. I liked everything; it was simple but clean.

This hotel is located in downtown Cancun. The room was clean and came with a refrigerator and amenities such as shampoo and body soap. However, at night, loud music starts playing from the bar next door and continues until around 7am. You can still hear the noise even with the windows and doors closed, so it may be bothersome for those who cannot sleep unless they are in a quiet environment. There are many restaurants, travel agencies, laundries, etc. around the hotel. The area is well-lit even at night, so it is safe and easy to walk around.

Three things you absolutely must do in Cancun: 1. Take the free shuttle bus from T4 to T2 to T3; 2. Exchange currency at the bank across from the gas station on the lawn opposite T2 (19.20 pesos, later 19.30 pesos in the city center); 3. Find the ADO bus, take bus 140 to the ADO bus terminal, Cancun's Dongzhimen transportation hub! This hotel is near the ADO terminal, right on the main road, within walking distance. I ate a tortilla for 23 pesos, about 1 dollar! There are large supermarkets nearby, and it's safe. I was worried about getting to the airport the next day, but it wasn't that important. The hotel area isn't far either. The R1 bus, which goes directly to Playa Delfines in 50 minutes for 12 pesos, is right in front of the XO convenience store next to the hotel. It's similar to the bus route from Sanya Bus Terminal to Haitang Bay! The sea is azure, the sunset is pink. I don't know what makes Mexico so similar to Thailand. The tourist areas are basically the same as those in North America. A beef burger costs $15, and a plate of Chinese rice with toppings for a local costs more than 150 pesos, or $7.50, which is similar to Chinatown in Philadelphia. A boiled beef costs 480 pesos, or $24, which is more expensive than Stockholm, Sweden. Cancun is a winter tourist enclave of the US and Canada!

Overall, it was very average. They didn't provide a hairdryer and required a passport as collateral to borrow one. Cleanliness was also poor; one day during my stay, I was lying in the hotel and watched the staff clean the room – it was very perfunctory and careless. I wouldn't recommend it and wouldn't book again. Disappointing. There were no photos.

Good services and comfortable stay

I've stayed at this hotel for half a month now. It's pretty much the same as other hotels. If you're traveling on a tight budget, this hotel is a good choice; it's in the city center and offers great value for money.

We were able to store our luggage before check-in, so we could enjoy sightseeing comfortably. The staff were very helpful.