This was our 9th visit to Goa as Family (Couple with 1child & 1 Infant) as we previously stayed in Novotel Candolim Hotel we planned to stay @ Novotel Resort & Spa this time . As i usually never comment but this experience is worth it . The most pathetic staff specially restaurant & house keeping , they never smile , they never wish & their expression r loud enuff to say they r annoyed . U ask for something & they dont even bother to say yes or ok , u say & they go & if u bother than second tym u r annoying them . Property is Big but rooms r very very very small for a family not @ all maintained . Toileteries were broken , side lamps were broken & pest control was weak . We stayed for 3 nyts & finally when staff’s behavior was no acceptable we had to complaint but to whom . Captain of the ship their General ***ager was not available or wanted to meet u even when u asked ***y tyms . Without contacting him their guys knew that he is busy in meeting all 4 tyms😂😂 & now he will say sorry here . Its a typical Holiday Spoiler Property whereas their Hotel Novotel Candolim is way better as we stayed there 3 times & all times it was a good experience . Its blqvk mark property on name of Accor or Novotel . Dont get trapped & spoil ur holidays specially when travelling with family .