Prc Annex - Pet Friendly

Dirty rooms, extra charges, poor service. Not worth the money. Don’t stay here.

We stayed here becuse it’s difficult to find pet friendly accommodations in Canmore. I had read the reviews so was aware there could be issues but was willing to try it out since we needed to bring our dog. The check-in process is confusing, and there is no parking at the unit once you do find it. It’s outdoor parking in another lot, which is not amazing when it’s -30 and very icy. The whole building is dingy and smells heavily of cigarette smoke. There were blood droplets on the carpet in the hallway and on our patio when we checked in along with some other weird droplets. The unit was worn out the towels rough and stained. The bed was really lumpy and uncomfortable and the sheets were also very rough. The heat was off in our unit but it was so hot in there we had to open the windows in -30 and we were still to hot. It was also really loud with a variety of ongoing sounds all night. We did not sleep. We booked for two nights but decided to leave after one. Always disappointing when you pay so much for a weekend away. I let them know we checked out early and provided some feedback, things I already had noticed were said many times in these reviews. They said we should have let them know however I’m not sure what they could have done about any of this really. They offered us zero discount or refund which is not a surprise. We had of course also paid the extra pet fees for both nights and a $40 dollar early checkin fee to be able to check in before 5pm.

Beautiful property! It was perfect!

We stayed at this facility for 3 nights last week (September 5-8) in (Unit 402). The title on the listing is "Luxury Penthouse, 2 Bedrooms, Balcony, Mountain View". Well what a disappointment it was. Maybe, in it's day, it would have been considered luxury but today it ranks up there with a simple VRBO. There was A/C only in the main living area and it was a wall unit. No A/C in either bedroom nor were there any ceiling fans. It was fairly warm during our stay so needless to say I didn't sleep under the heavy Winter down comforter that was on both beds. Our master bath sink would not drain so we reported this and it was fixed rather quickly and the light in over the master bath sink was burned out (which we reported but they didn't fix). The TV's are most likely original to the unit the volume did not work very well. The refrigerator kept making this popping noise finally my husband figured out it was the ice maker and turned it off because the ice in the door or water did not work. The balcony overlooks the parking lot of several different units (see photos taken from deck with parking lot cropped out). I guess the word "luxury" to me means classy, expensive and well taken care of. Don't let this word trip you up. Stay somewhere else for the money charged for this unity.

The condo itself is beautiful. The rooms and kitchen are spacious. The view of Rundle, Cascade, Lady Mac etc are incredible. I was not aware that this building is one of many properties owned by the management company. It was a gong show checking in. The check in location is not at this building. It is on Sidney street. You have to drive in circles trying to find parking that is not immediately at the building. The expectation is that you park in a loading zone to drop off your stuff and then move your vehicle to ground level parking but finding out where you can park is a communication nightmare that involves calling back and forth to the front desk. We have a pickup truck which wouldn’t fit in a single parking spot available. The pool is actually in a different building which wouldnt be a big deal in warm weather but during the winter with a baby is a stressful hassle. I wish I had investigated this prior to booking as I would have booked a different hotel. There are also some funny rules that made me laugh. Cooking food with an odour is subject to a fine.

The parking lots were extremely slippery. This was concerning for our elderly family travelling with us. Staff were a little aggressive when a payment discrepancy occurred. Tried to eat breakfast in the morning but no staff showed up to open the restaurant at their scheduled opening time. On a positive note, the kids really enjoyed the pool!

Luxurious accommodations

Finding the condo and instructions to enter the building was confusing. Handicap parking is not clearly identified and was usually used by vehicles with out stickers. Entrance into condo was dark and needed some TLC but once arrived to the room it was a nice.

The sheets were very stiff and itchy, very worn out place, very loud bedroom window. Awful bed/pillows