Solara Resort by Bellstar Hotels

The blinds that were broken last year are still broken, we stayed in the exact room a year ago. The room needs some TLC.

Pros: Easy remote check-in process, large condo, modern style, nice location, great underground parking, nice indoor pool/spa. Cons: Nobody on-site for troubleshooting. Had a wine fridge, but no corkscrew. Missing remote for fireplace (couldn't turn on). Would have been nice to have someone onsite to fix/help with such issues.

We stayed in a 2 bedroom Suite and have nothing but good things to say about the rooms. The resort is getting older so they are going to have to invest some of the profits back in to the facilities soon, it is showing its age. The check in process was great as it is all done electronically, there is a staff at the front desk during business hours if you do need something. We were disappointed with the 10:00 am checkout. There is definitely a lack of luggage racks.

room clean but the communication with the hotel was frustrating and the phone number given had a full voicemail. There were very loud occupants across the hall and no one to contact to intervene. Parking was awful and we received a note on our car saying we were not allowed to park in the hotel even though we were staying there.

The boiler was out and we were without hot water for the full two days. In addition, the unit was less than clean and was missing lightbulbs in fixtures, TV controllers and the fireplace controller. Things were generally rundown. We’ve been there numerous times over the years and it’s hard to see the property in such disarray.