25 Reviews
Castle House Hotel
Canterbury|0.14km from Canterbury East
The best thing about this hotel was the location - couldn’t fault it. Unfortunately, there were lots of aspects of the hotel that we felt just weren’t ok for somewhere charging these prices. The main issue was the staff, from the moment we arrived, it was clear that most were disinterested in their job. We were disappointed to find that the breakfast was continental only (not something made clear on ***********). We asked for toast, they asked what kind we’d like and we said white. When it didn’t come we asked again and they said there was no white. Which is fine, but the same happened the following morning too. The hairdryer didn’t work in our room. My partner went to reception for them to plug it in (it worked), and hand it back to him saying it was fine. We tried again in our room, it didn’t work in any of the sockets. He went back and overheard the manager saying ‘what’s he complaining for - it works!’ We were then advised to not ‘wave it around’ or ‘use a brush to style with.’ The only way we could get it to work was if he held the plug into the wall while I used it.. and then it became incredibly hot after 30 seconds. I don’t understand the stand-off attitude and why we couldn’t be given a different hairdryer - it clearly was faulty and they knew it. The room we were in was large but with only one small window (and the smallest tv I’ve ever seen!) I echo what another reviewer says - in the night it was SO hot I couldn’t breathe. Awful ventilation. We also had a drippy tap and the bathroom door only shut when slammed. When we left, the staff were sat having breakfast and didn’t even come over to the reception to take the keys or ask how our stay had been. Overall I feel that this hotel was once probably lovely, however maybe the owners have stepped back a bit and the people they've left to run it just don’t really care. It’s also very interesting how the hotel has no presence on this page - not even to acknowledge reviews, let alone reply. Says a lot!
Very Good
103 Reviews