Guest User
December 11, 2023
We were so impressed with Hotel end-to-end customer service, from moment we were dropped at by an Uber from the airport starting from security, helping with our 🎒. Front desk staff Okuhle, Chantel (to names I recall) but generally everyone was very knowledgeable, about history of the hotel and surrounding areas, suggested and provided information for great places to visit and responded to requests promptly. I was so impressed by Samantha's(from restaurant) customer service skills, timely anticipated our needs. Hotel s close proximity to amenities, VA is a + factor Food was generous and great. There is room for improvement