We booked The Pineapple House Boutique Hotel for our last night of a 2 month's stay in the Western Cape. We thought of an individual boutique hotel right in town as an appropriate "finale". We booked via a booking website a 30 sqm double room - we had wanted to stay there during our stay but each time there was only a smaller room available, this size was only available that night. When we arrived, the room was merely 12 sqm (rather 10 sqm) big. It was suitable for a single person. Us, having a lot of suitcases, would have not fitted in there. Also, my partner needed the room to work, we did not even have a proper table. For the price and also the mentioned size of the room, we expected from the team to give us an alternative but they could not. Also the way we were treated was not friendly at all - They did not show any understanding as they said it is a problem of the booking website and not theirs. We asked for a refund but there was no sense of empathy. We expected The Pineapple House to be a professional, unique, one-of-a-kind Cape Town gem, but all we saw was a tiny room with basic interior, could have been any basic budget hotel somewhere around the globe with mediocre interior and unprofessional service at its maximum. We had no chance but to leave the place, not ever having seen our money back unfortunately.