Reviews of Camps Bay Retreat Hotel

This is a beautiful property which is full of fauna and flora. The rooms we had were comfortable, clean, stylish but practical and roomy with a fabulous view. Its very easy to walk into Camps Bay and you feel safe as soon as you enter the property. Breakfast on the terrace was lovely with very good options. It was pricey over the Christmas period and this is why I will move on to the negatives below as we expected more for the cost. There are a few ways the place could improve for instance we booked a padel lesson however on arrival there was no one to do it and we ended up just playing on the court. The dog needs to be trained better so as not to foul on the carpet. We were being picked up very early and asked that the security to open the gate for the driver but this never happened. Service is slow and on our last day was chaotic - it seemed the kitchen couldn't cope with the numbers and communication between staff was lacking. The manager Vanessa didn't seem to have a handle on the situation which went from bad to worse. The 'nature pool' was too natural for our liking. If the hotel spent less time on instagram posts and focussed more on getting the core stuff right then this place would be much better.