Ave Eugenio Mendoza, Con Calle Urdaneta, Caracas, Dependencias Federales, 1060, VenezuelaView Hotel Details
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Renaissance Caracas la Castellana Hotel Guest Reviews
4.1/5
Very Good
42 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.1
Amenities4.0
Service4.0
Cleanliness4.1
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All reviews(42)
Positive reviews(37)
Reviews with photos/video(3)
Negative reviews(5)
Guest User
Executive Suite, Club Lounge Access, 1 King, City View
Checked in May 2024
Couples
5 Reviews
4.5/5
Great
Posted on May 17, 2024
Everything was good
Gregoriman
King Room with City View
Checked in Sep 2023
Family
20 Reviews
4.0/5
Very Good
Posted on Sep 6, 2023
It's a good hotel but for a 5-star hotel it's not. Don't feel like you're in a 5-star hotel. The service isn't that good. To pay a high price compared to others, they don't even offer you free Wi-Fi at that rate. Overall the facilities are good but it is more than 3-4 stars.
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diego wei
King Room with City View
Checked in Mar 2022
Business travelers
9 Reviews
4.0/5
Very Good
Posted on Mar 17, 2022
The hotel is OK, but the toilet is a little old. Overall good, normal early.
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Guest User
Checked in May 2023
Other
1.0/5
Posted on May 28, 2023
Worst hotel EVER - I got a suite with access to the lounge but when I arrived the lounge was under repairs but they never bother to update it on their website and refuse to provide a small refund for the trouble. Rude to point of being insulting. - The rooms are un down dirty and not updated - The food at the restaurant is very limited and disgusting - They messed up with the payment and lock me out of my room so that I had to deal with their mistake three days into my stay one night when I can back from a long day of work - I paid my consumptions with 100 dollar bills but they never gave me any change back neither in dollars nor in bolivars as they claimed they had no change and that they would sort it out but I left and my change is still missing - I had a suite
Guest User
Checked in Feb 2023
Business travelers
1.0/5
Posted on Feb 14, 2023
They where going to give me an upgrade they told me to wait so I wait in the loby at 3 pm they told me the room wasn’t ready so I still wait in the loby at 9 pm they told me the room was taking but I should go tomorrow to see if they can find me another room for the upgrade I don’t think the managers should make the front desc people lo lie and make you waste time
Guest User
Checked in Jan 2023
Family
5.0/5
Outstanding
Posted on Jan 31, 2023
If you want to be treated as a 5 star guest don’t think it more. Go To the Renaissance. Everyone starting from the bell boy (Kerbel) the front desk people the restaurant treat you as family and you think you are the only guest of the hotel. The rooms are comfortable excellent beds. If going to Caracas these is the place to stay. It’s location etc etc
Guest User
Checked in Jan 2023
Business travelers
4.0/5
Very Good
Posted on Jan 12, 2023
Totally all hotel personel were very kind and I shall appreciate their hospitality, specifically I shall thank the hotel manager Mr. Roberto Fontan and Ms. Beatriz Rodriguez in the restaurant. I hope to have a chance to stay at this hotel in the future.
Guest User
Checked in Feb 2022
Business travelers
1.0/5
Posted on Feb 28, 2022
For starters , if you think they will credit your stay to your Bonvoy account , forget it because they won’t. Your reservation number and confirmation record will disappear even from your Bonvoy app so you won’t be able to claim your stays. The hotel is rundown , has not been renovated since the 90s ( yes , last century). Breakfast is soviet-style from the 70s and basically service is non-existent. They come into your room any moment without notice , belongings disappear , no accountability whatsoever. My last stay ever there.
Guest User
Checked in Dec 2023
Couples
4.0/5
Very Good
Posted on Dec 29, 2023
The best thing about this property is its location. Very central on an avenue in Castellana very close to restaurants, bars, shops and companies. Comfortable rooms, somewhat small. Good bed. Insufficient shower and somewhat deteriorated furniture. I would have expected more for a Hotel of this category. The pool and gym area are very nice with views of Avila. The atmosphere of the hotel is a winner. It was a romantic weekend with my wife. I hope they can soon apply improvements to the hotel and modernize it.
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Guest User
Checked in Dec 2023
Family
4.0/5
Very Good
Posted on Dec 5, 2023
Here we are enjoying this beautiful hotel, beautiful decoration, magnificent attention, security, hygiene, and an excellent location. We came to Caracas for a graduation, we chose this hotel and we are happy………………… to return, I will choose it again, we still have some happier nights left
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Guest User
Checked in Nov 2023
Other
5.0/5
Outstanding
Posted on Nov 27, 2023
Excellent service, very comfortable rooms, varied and very delicious food. I recommend it 100%, we came for our wedding after having made a selection and it was the best, good spaces for photographs, very good service. Thank you.
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Guest User
Checked in Nov 2023
Other
5.0/5
Outstanding
Posted on Nov 26, 2023
We have stayed at this hotel for work and the truth is that the breakfasts are very complete and varied, the staff's attention is very good and they are attentive at all times, but there is one person in particular, Mr. Lafayett who served us all every day in an exemplary way and without expecting anything in return, doing his job with his best smile and paying attention to the smallest detail, he made me his Lafayett infusion, which is a delight. We will return to this wonderful hotel where the service is excellent.
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Guest User
Checked in May 2023
Other
5.0/5
Outstanding
Posted on May 20, 2023
Excellent hotel, with a large and comfortable room, great bed and bathroom, amenities, generous and delicious breakfast, friendly and helpful staff. Very well located in the best neighborhood in Caracas. I didn't use the pool, but I went to see the space, which was very comfortable and clean. The hotel has a viewpoint from which you can see much of the city.
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Guest User
Checked in Nov 2023
Other
5.0/5
Outstanding
Posted on Nov 5, 2023
Excellent hotel. Whenever I come to Caracas it is my place of accommodation. The best location in Caracas in every sense. But the most valuable thing is its staff in general, very willing to help and cover all the client's needs. From my experience in several stays, I want to particularly highlight these people, who always go an “extra mile” for customer satisfaction: - Roberto Fontan, manager, always with excellent disposition and open communication to attend to any requirement. - Keiber Suarez, who is much more than a bellhop, is a true ally in customer service, with a great smile and attitude. - The restaurant's super team, everything, but especially for their attention with criteria of excellence: Breiner Dávila; Lafayette Pancrat and Yaruski. In addition to all the transportation and transfer equipment, always with a good attitude and disposition.
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Guest User
Checked in Sep 2023
Other
5.0/5
Outstanding
Posted on Sep 14, 2023
The attention at the reception was super friendly, helpful. Fantastic breakfast and super friendly service too. It is a quiet place, central in the eastern part of the country, spacious. Everything fantastic!