488 Swanston Street, Carlton, Victoria, 3053, AustraliaView Hotel Details
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1 night
Arrow on Swanston Guest Reviews
3.7/5
141 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.0
Amenities3.5
Service3.6
Cleanliness3.6
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All reviews(141)
Positive reviews(113)
Reviews with photos/video(32)
Great location(40)
Awesome stay(35)
Friendly owner(14)
Great value for money(13)
Convenient location(10)
Easy to get around(9)
Door broken(7)
Negative reviews(28)
Guest User
Triple Single beds
Checked in Jul 2024
Family
3 Reviews
5.0/5
Outstanding
Posted on Jul 27, 2024
Nice location. Easy access to any attractions in town. All within walking distance.
Friendly staffs and good environment.
Second time staying here after 2019. Still as good as before. Recommended if your are on a budget trip. Worth the price.
ecft cft
One Bedroom Apartment
Checked in May 2024
Couples
16 Reviews
5.0/5
Outstanding
Posted on May 28, 2024
Been most enjoyabke , good location , nearby alot conveninece stores, eateries , shopping, walk 2 stops anc hop onto free tram zone around cbd area.
Parbin
Studio Apartment
Checked in Jul 2024
Travel with friends
13 Reviews
5.0/5
Outstanding
Posted on Aug 10, 2024
Good environment, Friendly staff. Clean and hygienic room.
Guest User
Studio Apartment
Checked in Sep 2024
Solo travelers
2 Reviews
3.0/5
Posted on Sep 30, 2024
Did Not provide Room Booked and Paid for!!
Hopeless service Uncontactable Manager
to sort out the Problem, Seems No Care!
Wasted time and hassle
Front Desk staff unable to resolve issue until guest suggesting acceptable solution,
Sauna Broken……For how long ?? 26/9/24
Gym equipment sparse and low quality,
absent key equipment
Guest User
Studio Apartment
Checked in Aug 2024
Solo travelers
1 Reviews
3.0/5
Posted on Aug 15, 2024
Clean and convenient location however hotel is old. In addition, some weirdos were partying couldnt sleep
Anonymous User
Deluxe Two Bedroom Apartment
Checked in Dec 2023
Family
1 Reviews
2.0/5
Posted on Jan 1, 2024
I had a two night stay and we were 3 of us.
There was lots of bed bugs in the apartments and we all god red rash from their bites.
Even we had to face an issues with bugs as they entered to our luggages.
When I informed reception even they didn’t worry about our self or didn’t apologies to us.
If you want to get red rashes from bed bugs bites and airport issues and fines please select this place.
KanAlex
Studio Apartment
Checked in Jun 2024
Family
8 Reviews
4.7/5
Amazing
Posted on Jul 1, 2024
Room is a bit small and a bit old but all other things as location and lobby and Servise very good
Guest User
Deluxe Two Bedroom Apartment
Checked in Sep 2024
Couples
1 Reviews
3.5/5
Posted on Oct 2, 2024
Old facilities. Noisy room and kitchen was missing utensils.
TH
Two Single Bedroom Apartment
Checked in Mar 2024
Family
5 Reviews
2.0/5
Posted on Mar 21, 2024
The room is old and dirty and the bathroom door is broken down. When we switched on the provided kettle in the room, the electricity failed and the room blacked out. The service is extremely bad, the receptionist seems to be ignoring the room guests and gives fake promises. We required the bathroom door maintenance in the morning and the receptionist promised to get someone for it but when we returned in the afternoon the problem was still unsolved. We also required help during the blackout and the receptionist promised to get us a new kettle as a replacement. We waited for almost an hour but still, the kettle wasn't delivered. We can't call the reception counter since there's no phone in the room so we needed to get down to the reception counter several times. When we asked for the promised kettle at the counter, we found that it had been ignored and the receptionist who gave us the promise had already exited his work. It's really a bad experience for the two nights we've stayed there.
King Mietbeiter
One Bedroom Apartment
Checked in Mar 2024
Couples
27 Reviews
3.0/5
Posted on Mar 6, 2024
The room this time was nice . Clean and neat. However it was missing the washing machine, toaster and hairdryer
Guest User
Studio Apartment
Checked in Aug 2023
Solo travelers
17 Reviews
3.5/5
Posted on Aug 27, 2023
OKish experience. Room pictures are exaggerated and real room may not be as it looks in pictures.
Guest User
Deluxe Two Bedroom Apartment
Checked in Feb 2024
Family
1 Reviews
1.5/5
Posted on Feb 14, 2024
Most terrible hotel I’ve recently stayed. When we came to check-in, we were told to go to another hotel, which is their sister hotel in Spencer street. Hotel staff told it is walking distance but we had to walk 20-25 min with big suitcase. Next day we were told again to move to Swanston and when checked l-in, we were told that there is only one bed room despite our booking was two bed rooms. The service is unbelievably terrible and I definitely don't recommend skimping on hotel costs and making it your worst memory.
Guest User
Studio Apartment
Checked in Aug 2024
Family
1 Reviews
5.0/5
Outstanding
Posted on Aug 7, 2024
Nice, clean and front desk assistant are friendly
Syarofun Samsuri
Deluxe One Bedroom Apartment
Checked in Jul 2023
Couples
6 Reviews
3.5/5
Posted on Jul 26, 2023
Only thing i love about this apartment is the location. Its near to kultiple convinience store and a tran station just infront of it. Its also a 5 minutes walk to Queen Victoria Market. Nevertheless, a value for money place to just have a roof over your head for your trip/visit to Melbourne.
Guest User
Studio Apartment
Checked in Jan 2024
Couples
4 Reviews
1.0/5
Posted on Jan 4, 2024
DO NOT BOOK HERE, The pictures look like nothing like the actual rooms, tiny, dirty and noisy, it felt like a scam hotel, when we entered our room. Will never be coming back here! Save yourself pay a litte extra for somewhere else