Angelinaluo
February 22, 2023
The environment, location, facilities, and services of this hotel, including the front desk, are all very good, especially the environment, but the experience of dinner today is really disappointing. First of all, after we ordered the meal, the first appetizer was served quite quickly , but did not prepare a plate for us, we only brought it after waving, and there was no due apology for a normal restaurant mistake. Second, after serving the appetizer, we waited for nearly 30 minutes. None of the dishes came up, and no one explained. The restaurant manager skipped us a few rounds. The restaurant was not crowded at that time. (Only the two of us were Asian faces.) It was not a rush hour for dining. During the waiting period We called a waiter over, and the waiter (female of Indian origin) said very bluntly, I think they're doing, and then walked away. So angry, when we went to the front desk to complain, they appeared in front of us like a manager (they ignored us in the restaurant before), apologized and said that the food will be delivered to the room, and the dinner fee will be waived). Apologizing for the sake of apology, the attitude is not sincere at all. The poor service attitude of the dinner restaurant has directly lowered the standard of Hyatt. [weak][weak][weak]. (Breakfast service was good, we asked and were told it wasn't the same team as dinner).
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