Truro

The pillows are next level, very comfy. Also I must add that Georgina on reception was fantastic! Great local knowledge and very friendly, wonderful customer service 👌🏻

Premier Inn conveniently located for most Cornish attractions on a hillside site 3 miles South of Truro. Fully booked on the weekend we visited, only downside was lack of lift but Kelly on reception juggled room to ensure relatives with limited mobility were given a room on the ground floor with no steps.

Very tired Premier Inn. Nothing like the bright shiny hotels shown in their advertisements. Badly in need of refurbishment. No excuse for peeling paint on skirting in the bathroom by the toilet. 😱 Old fashioned “shower” - have to get in the bath to use. Plastic shower curtain. Not reachable other than by car/taxi. Ok as a very basic hotel, but definitely not one to spend much time in your room. The room was dark because the window was level with a wall and bushes etc.

The location was perfect for a pick-up the next day in Penryn, with easy access and parking off the main road. Slightly blunt welcome and had some snags getting the Wi-Fi to work, but otherwise I was very pleased. The room itself was of great quality, clean, with an easy-to-use thermostat, and the shower excellent (simple controls!). Had a great night's sleep. Eve meal and breakfast in the adjacent Beefeater were really good too, with welcoming and friendly service and prompt, tasty food. Overall better than I had expected actually, and would definitely stay again.

Just had a stay at premier Inn Exeter and was disappointed with bfast and staff😲Was this an off day? Maybe!Stay at premier alot round the country and always happy with it. Have to say tho Carbon Downs exceeds itself 👌 Bfast and staff there first class!. Always smiling, helpful, bfast beautiful👌 Like to thank Claire especially 👌 Always remembers you and wot you like. Goes out of her way making the start to your journey a good one. Totally recommend it. Even if it is just a bfast you want drop in. So much better than a cafe up town 👌

Great room and the beefeater next door very convenient. Plenty of parking. Tracey the assistant manager on reception was really welcoming and helpful sorting out meals for me. Breakfast and evening meal next door were good and quick service. Would stay again, thanks !

Just wanted to say a massive thank you to Georgina who dealt with a checking in issue with a big smile on her face and a very can do attitude. Made a very long day a very good one. It is nice to receive service of such a high level and wanted to point out what a credit see is to your company. Thank you.

My elderly sister went missing one morning the staff at the hotel were outstanding Not only searching most of the hotel but all the surrounding streets and roads She was eventually found by one of the staff away from the hotel Fantastic caring people

The ladies on reception were really friendly and helpful. Tracey helped me the day before confirming my meal allowance. Great service all round. The bed was comfortable and the room was the perfect temperature with great light blocking curtains.