Mood Matuna Hotel Cartagena

Quite painful... they don't accept guests outside the one person you registered when checking in. It's then impossible to add a new guest or change the name of the guest you're welcoming. We've tried everything, they didn't want to accommodate anything. This is super painful if you just want to have fun and a good time going out. In addition, the streets are super noisy and the walls are very thin, which makes it almost impossible to sleep in after 8am. Apart from that, the staff is friendly, the place is well located, and beds are fantastic. But, all things considered, our overall experience wasn't great.

Mood Matuna was decent. I can't honestly say anything bad about it at all, the staff themselves we're OUTSTANDING and they are the bread and butter of this location. What makes this only a decent stay is, it does not look like it's pictures at all. The lighting is much more dim, water pressure is very low, there is a very questionable window in the bathroom that if you were to open it, you can crawl to the next room if you fit in there? And one of the things I was looking forward to the most; the pool, was completely dirty, which was a big reason for booking that top floor room. Other than that, it was a pleasant stay for just the night.

Very nice, professionnal yet friendly staff. Room at cool temperature when I arrived was a « wow » as it was so warm outside!! Good location, just outside the centro, no noise when sleeping.

Property does not have many amenities however the staff is amazing! We also lost water during the visit.

My stay was amazing. As a tourist, the front desk staff was amazing & very helpful navigating the area.

she said i didn't Breakfast and i didn't get the room i paid for didn't have refrigerator i have been going there for four years but this time I got messed around but that's okay