Hotel SB BCN Events

Hotel was neat and everything they stated that they had was ok there .. no concerns and complains

First arrived and the room we were given had broken floors that would slide, the toilet was broken, and the window was broken and would not open. When we contacted the front desk they sent maintenance who removed the window handle and left our door to the room open and the window open with no latch. We then requested a different room, we were shown three rooms all of them that their own issues moving floors, broken toilets, and the smell of sewage. The front desk ladies Rosa and Ariadna were wonderful they upgraded our room to a family apartment suite. This room was nice but the bathroom still smelt like sewage, and the floor panels moved. To the hotels case they did provide us with a new upgraded room, free drinks, and complementary breakfast for three days. I do recommend that this hotel upgrades the current issues, although the customer service recieved by the two above girls was wonderful.

At first I was concerned about the location of the hotel. Nothing to be worried about. The hotel is near the train station. (20 minutes walk). There are several options for dining around the hotel. The facilities are well kept (sauna/pool). The room was spacious and comfortable. Something to improve would be the operating ours for the bar. They close at 11. You could not get even a bottle of water unless you go and walk at least 10 minutes. Things that can improve for future travelers. 1. The attitude of the people in the lobby should represent the hotel brand. There was a staff person in the checking counter( I don’t know his name, male in his 30s…) yelling to another coworker and he didn’t mind if there were guests or not around. Truly unkind and unprofessional. 2. The restrooms in the lobby need a lot of maintenance. There were broken toilets and faucets. Besides these observations, this place is a very good option if you want to stay outside Barcelona.

Terrible Reception staff very aggressive she make us wait until 3 pm to receive the room although I inform them many time that I have a senior my mother and she need to be comfortable in the room after very long day of travel ,only the good thing it was near the airport .

The hotel was nice, however it is a old hotel and lots of things are broken or to be broken. Our first room door was broken and needed some maintenance, but the staff repaired quickly. Secondly, our first room faucet was broken and needed to change room. The second room was a bit better

Nice 😊

16 mins uber ride from El Prat airport Barcelona to Castadefel, the hotel is easy to find, close to a mall and Burger King which is open till 1AM so it’s always great to know, there is additionally KFC next to it as well as Lidl, Carrefour and Aldi. We did not have breakfast there but the hotel’s breakfast looks good. Eggs and Sausage and bakery 🥯. Swimming Pool and table tennis, ask receptionist for the bats and ball. Wifi is good, it was only 2nights so those 2nights were great. Ticked off Becos I had to wait a while to be seen as there was only one receptionist at the time but she made up for it with her salutation and warm reception.