Best Hotels in Castelnuovo del Garda

Clean and nice hotel. It is a pity that pictures are displayed that are not correct. The pool has not been used since under new ownership, but the photos on trip.com made us believe it is an on-site facility. We had deliberately chosen a hotel with a swimming pool, but unfortunately that led to a disappointment.

Esperienza negativa..struttura potenzialmente di rilievo purtroppo in stato di abbandono. Nessun lavoro di restauro è stato eseguito, per cui la struttura si presenta nello stato originale con le stesse finiture e arredi in stato di degrado. Ciò rende la struttura non consona al livello attribuitole. Abbiamo riservato 3 camere direttamente dal sito per 2 notti al prezzo di 3 junior suite. purtroppo solo per una delle tre camere le caratteristiche riportate sup sito sono state rispettate. La metratura e le caratteristiche delle altre rispecchiavano un livello più basso in linea con le caratteristiche della “deluxe”: non avevano la doccia (ma vasca da bagno) ne tantomeno ambiente suite con divanetti /tavolo e poltroncina, i metri totali erano 24/25 e non 30/35 come da indicazioni del sito. In una delle camere non è stato possibile chiudere le finestre in quanto i serramenti erano danneggiati, in un’altra non funzionava il phon nel bagno. Quanto alla finestra un manutentore ha provato a far qualcosa ma senza risultato alcuno, se non assecondare la nostra di soluzione mettere un cucchiaino nell’incasso del serramento per mantenere ferme le ante 😂😂 fatte presenti queste incongruenze alla reception le risposte sono state vane, le finestre non si possono riparare perché la sovrintendenza beni culturali non ce lo consente 😅 (parole del direttore), del phon non ci è stato detto, la doccia e i metri sono caratteristiche indicative ma poi le camere non sono tutte uguali, quella sul sito è a titolo d’esempio, noi a catalogo le Vostre le abbiam classificate come “junior suite”, sempre parole del direttore. La Colazione molto risicata e poca scelta, il personale invita la clientela a fare cappuccino e caffè direttamente da un distributore automatico, chiedendola al tavolo la portano ma sembra ti facciano un favore, manca la spremuta..per carità saranno indicazioni sempre della direzione nulla da dire al personale di sala..insomma non un 4 stelle, ma un 3 stelle nella media..Non si fa una questione di prezzo ma di comfort che viene sponsorizzato in maniera ingannevole e poi al riscontro effettivo si rileva discomfort al quale il personale giustamente non riesce a dare motivazione. A quel prezzo c’è di meglio in zona!

The fabric of the hotel is very good. Clean and fresh and so it should be as I believe it has recently been refurbished. If you want a hotel where there is daytime/night time entertainment this is not for you. It is generally a quiet relaxing hotel. Children are allowed but they will have to provide their own entertainment. There are three pools, one in the spa, one adults only and one that children can use. The pool bar was not in operation while we were there. The hotel is a 50 min walk from the town of Lazise on reasonable paths that are shared with cyclists. But you take your life in your own hands as the cyclists and scooter riders just fly past with no warning. A taxi into town costs 15-20 euro. There is no shuttle bus at the hotel even though it indicates there is on the trip advisor hotel listing. And to the reviewer who says it is a 5 min walk to the lake..you are wrong. I would say it is at least 15 mins and that includes a shortcut through a vineyard and a campsite. The rooms are a decent size. Storage for clothes could be improved with more drawer/shelf space. There is a fridge (no mini bar) which on arrival has two bottles of water in. It seems pot luck as to whether the water is replenished. A good size TV but maybe only 3 English channels (news). The bedside lamps are quite dim...not enough light to read by. All rooms have a balcony or terrace for ground floor. There was no milk to make hot drinks. We purchased some from the local supermarket. Breakfast is more or less typical for a holiday hotel. Fresh fruit..well melon and pineapple, yogurts. Continental style with meats and cheeses plus a pastry section. Don't expect a full English here.... there is bacon, fried egg and sausage but that is all. The food was a decent quality. There is a gripe I do have in that when the bread ran out we were tod it was finished and no more would be coming out.....this wasn't at the end of the breakfast sitting but with still 45 mins to go. NOT ACCEPTABLE. One thing that we observed was a family who loaded up breakfast food of all description including fresh fruit, as well as taking water bottles from the display and then blatantly took it back to their rooms. They took plates piled high and filled bags. It wasn't as if they were having breakfast in their rooms as they were eating breakfast in the dining room. They were clearly taking food to eat later in the day! The staff knew but did nothing. Maybe that is why they ran out of bread. We only dined in the evening twice. The menu is not extensive .....in fact there were only two choices of main meal. Other course were labelled starter, first course, second course, so maybe you are supposed to have one of each course because the size of the main dish is not huge. If you have a decent appetite you will need more than one course. The main problem with this hotel is the lack of staff. There was not enough waiting staff at all so tables were delayed in getting cleared and more importantly food

We stayed for one night only, the room was spacious and well laid out, all the services were excellent, the water in the pools was very warm and very pleasant, the SPA is super equipped. Highly recommended!

This is a really lovely boutique hotel in the centre of the old town. The bedrooms are named after composers - we were in Rossini - and beautifully laid out (maybe the only issue was the somewhat complex lighting system but fine once we worked it out!). The lady on reception was extremely welcoming and gave us lots of tips on where to eat and what to do. Breakfast is in a smallish room so a basic buffet (juice, coffee, bread etc) and other dishes ordered night before but it works. Highly recommended