Castle Bromwich Hall, Sure Hotel Collection by Best Western

Such a lovely hotel! The family room was fantastic as had a twin bedroom off the main bedroom. So nice to be able to watch TV while kids are going to sleep in their own room, rather than be stuck sitting in the dark when all 4 of us are sharing one bedroom. The hotel and grounds are very well kept, with a feeling of grandeur. We all slept well in really comfy beds and enjoyed a great buffet breakfast and stroll around the grounds in the morning. A credit to the owners and friendly staff. The hotel is well located and we stayed after visiting Winter Funland at the NEC. In the evening, we and had a short trip to Star City a few miles up the road, for a meal and game of indoor golf.

Staff and service was excellent, the only bad thing was the people in the room above us were very noisy till about 3 in the morning. It was a shame. They spoilt our stay.

I didn't want a city hotel and wanted easy secure parking. Nice and quiet. Grounds look nice but as on business, no chance to look around.

some staff were friendly, other's were not . when my wife sat down for breakfast, there was broken glass right where she sat under the table .if someone was wearing flip flops they would have cut there feet as the table cloth cover the glass . obviously they didn't do there cleaning there properly...

We stayed for 2 nights. The room was comfortable and clean, but the stairs to our room were not so. The stairs to room 304 had obviously not been hoovered for a very long time and the spindles on the stairway were really thick with dust. We were shocked that no one from staff or management had noticed! We ate in the restaurant on both nights , the food the first night we excellent, but not so the second night. We had goat cheese for starters the first night which was beautifully presented and delicious so decided to have it again the second night, however whoever presented it obviously could not be bothered with presentation but it was still tasty. The Chicken Tikka contained 5 pieces of chicken was thick and too creamy, not like a Tikka at all - tasteless, so for dessert Chocolate Fondant was ordered for it to be just an overcooked hard chocolate sponge, no chocolate sauce in the middle- we returned it. The waitress in the restaurant was Courtney and we have to say she is an asset to you, very pleasant and obliging. The breakfasts were excellent and the rest of the hotel was very clean and pleasing as were the staff. We loved the hotel but felt this needed mentioning as it was let down by this.

Everything could have been perfect, however one major issue in the auxiliary building where I stayed the room has very bad damp , I suspect hidden damp/mould. The reason for this I suspect is two, one carpeted throughout without sufficient area for shoes to dry while walking into lobby areas, two and the worst is the bathrooms have fans that either do not operate or dont operate enough, so there is a awful smell in what is a very clean looking bathroom. If they get the bathroom fans changed to ones that go on immediately as entering a bathroom and also stay on for a lenghty period after wards there will be better air circulation. Two remove carpets as I suspect damn has turned to unseen mould which gives the poor smell and three have areas lengthen for shoes to dry while entering lobbies - matts; laminate flooring etc. Doing this will allow the property to breathe sufficiently. I explained the smell and was given a different room, the other room had the same smell but not as bad. When I spoke to reception they explained the smell is due to the building being 400 years old, although there is a smell due to the buildings age, the smell is not the same as the smell from prolonged wet areas which dry slowly and allow for hidden mould, Apart from this the service was excellent. I had a 4 night stay and managed to go elsewhere for 2 nights instead.

Room shabby and not very clean. Toilet seat not attached properly to toilet bowl. Mirror light not working in bathroom; no shelf on which to place toiletries, no shaver point. Had asked for quiet room, but room allocated was located on staircase above dining/breakfast room. Told a wedding reception was scheduled to take place on the second night. Though already paid for second night, I just went home on the Monday morning and therefore wasted my money on the second night, already paid for. Will not be booking again. However, one good thing: the breakfast was good and the waiter in the breakfast room was polite, efficient and attentive.

Avoid at all cost Had a truly shocking experience, having left my Laptop behind, phoned hotel to ask them to keep it safe until I could arrange collection. Instead of keeping it in a safe place They magaged to leave on display allowing someone to simply walk in and steal it. Hotel refused to call the police and report the crime. Stated this was my fault for leaving it and I must inform the police myself and claim on my own insurance. Stated they have a lot of crime in the area. But still refused to contact the police.