The Westin la Paloma Resort & Spa

Ryan the pool waiter was probably the best part of this place. Really cool guy, delivered the drinks, did his job. Meanwhile the pools were all disgusting, the drinks are $18 a pop, and our room in no way commanded the price we paid for it. Single king was absolutely not a king. Awful experience all around.

We had a wonderful multigenerational family stay at your beautiful property! Swimming, dining, cocktails, pickleball, working out...this place has it all and is just beautiful!

Beautiful hotel and gorgeous pools! It’s a must stay in the Tucson area.

The view is beautiful and the staff was excellent. I did take issue with the cost of parking….why are you charging guests of the hotel if they park themselves? It’s not that you are short of space, such as being downtown! My morning coffee. Large brewed coffee, nothing fancy was $6 +tax+Tip= $8.00 for a reg coffee. By 10:30am all pool chairs were taken. The cost of Easter Brunch was130.00 p/person add in a couple of drinks and tip and my bill was $504.00 USD for 3people. All the nickel and dime stuff was a bit ridiculous.

**Valet Car Damage. Be Aware** Stayed at The Westin La Paloma Resort & Spa (March 20–26, 2026) and had a very disappointing experience related to valet service. Due to the Senior PGA event, valet parking was suggested. Unfortunately, while my vehicle was in valet custody, it was damaged. They hit a bus or one of their tour buses hit my vehicle.. At the time of pickup, valet staff acknowledged the incident and apologized, indicating the vehicle had been struck while under their care. However, since then, I have received no meaningful support or resolution from the hotel or their valet provider. My claim has been denied, and despite multiple follow-ups, no one from management has taken responsibility or provided clear answers. This has been extremely frustrating, especially given the level of service expected from a property like this. Guests should be aware that if you valet your vehicle here, you may have difficulty getting assistance if something goes wrong. I strongly recommend taking photos and documenting everything before handing over your keys, and considering alternative parking options if available. Very disappointing experience overall, and still unresolved.

Love the highly available tennis courts. Great conditions. I counted 6 hard courts and 2 clay courts.

Hotel was great. Had to wait for over an hour for our room at check in. My daughter and niece reserved a shuttle to go to Sabino canyon and the desk told them to be down by 7:50am. They went down to get on shuttle the next morning and were told in a nasty tone that he had over 300 checkouts and the shuttle would not take them to Sabino canyon. The fact that they had 300 checkouts had nothing to do with the scheduling of the shuttle. I know for a fact that they were profiled because when I was packing up our car to drive to Phoenix to catch our flight, he apologized to me, but rude to my daughter and niece. I am not sure why I was not notified that there would not be a shuttle when my number was the one on the reservation. Quite honestly im not sure why one would schedule a shuttle if you know you don’t have the staff to do it. I think that the overall experience that my daughter and niece went through by being rudely spoken to and inconvenienced was a very telling sign of who you want to cater to at your hotel. I have been there before and that is why I chose to come back. I am not sure that I will. This was our vacation and it’s your job to make sure that you have your amenities and staff available for your guests.