Caye Caulker Plaza Hotel

AC was not working. First I got a cheaper room than booked. Cleaning service was not good.

Had water issues while staying there, barely any water comes out of sink, toilet was running and wouldn’t flush, didn’t have water to take a shower one day

I’ve been traveling to Caye Caulker for 15 years and have stayed at the Plaza many times. I have to assume there is a new owner b/c you’ve gone way down hill. Checking out and moving locations and will not stay a second night. The beds used to be luxurious with nice new linens. No longer. The towels are old and frayed. The toilet doesn’t work because you don’t maintain your property. You are nowhere near capacity and our room is next to the bar w/LOUD music from noon to 1:30AM. Never again bye

Clean and quiet, purified water and morning coffee in the lobby. Provided a beach towel. Bed was comfortable, a/c worked well. Good shower. Had chairs and table on the balcony overlooking the street which was a nice place to drink coffee before starting the day.

I stayed a couple of nights here. It is centrally located but the bunk beds are dangerous (no rail to stop you falling out), the service is terrible, and it all feels dirty (attracting lots of mosquitoes). Also there is a poor common area. Do not recommend.

Our group stayed here as part of our Intrepid Guatemala and Belize tour. The hotel was nice enough, although Intrepid will be using a different one next year. It was a bit of a walk to the split, but this meant it was quieter than it would've been if it was closer. Everything was walkable though and it was a pleasant stay.

Good location of building. Staff was accommodating. Hotel is in a very bad need of maintenance, fornitura is falling apart, shower head was broken, they cover the walls with hotel regulations and fines signs. They don’t have a place to have breakfast. A cleaning person just open the door without knocking at the door. Very bad hotel, I do not recommend.

Room was clean

STAY AWAY!!! Terrible experience, despite confirmation on booking they require an additional form filled (which you need a printer for, but, logically, while traveling, not have access to any). Their 24h reception policy is misleading as they allow checkin only from 15h-17:30h. Zero customer service upon contact. They simply don't reply. All in all: this ruined my stay! When booking the expectation is to be able to stay, not be stranded on the street.