Radisson Blu Hotel, Cebu

Radisson Blu Hotel, Cebu Reviews

Radisson Blu Hotel, Cebu

Serging Osmena Boulevard, Corner Pope John Paul II Ave, Cebu City, Cebu, 6000, PhilippinesView Hotel Details
Radisson Blu Hotel, Cebu
Radisson Blu Hotel, CebuRadisson Blu Hotel, CebuRadisson Blu Hotel, Cebu
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Radisson Blu Hotel, Cebu Guest Reviews

4.5/5
Great
177 Reviews
Verified reviews
Location4.6
Amenities4.4
Service4.5
Cleanliness4.6
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All reviews(177)
Positive reviews(175)
Reviews with photos/video(59)
Friendly owner(45)
Convenient for shopping(19)
Delicious breakfast(18)
Near shopping area(18)
Awesome amenities(16)
Easy to get around(8)
Delicious buffet(6)
Strange smell in room(5)
Negative reviews(2)
Anonymous User
Superior King Room
Checked in Nov 2024
Business travelers
15 Reviews
5.0/5
Outstanding
Posted on Nov 4, 2024
Its the blue branding! Really felt the difference! Though hotel is a bit ancient, service and facilities are still very good
Response from Property: Dear Valued guest,Thank you for your feedback! We're glad our signature blue branding and dedicated service made a positive impact on your stay. While our hotel may have a bit of history, we're committed to maintaining excellent service and facilities to ensure a comfortable and memorable experience. We look forward to welcoming you back!Sincerely,Radisson Blu Cebu Team
Stella Fe
Deluxe Suite
Checked in Nov 2024
Travel with friends
2 Reviews
5.0/5
Outstanding
Posted on Nov 30, 2024
It was fun!
Response from Property: Dear Stella Fe,We are delighted to hear you had fun during your stay! Thank you for sharing your positive experience, and we can't wait to welcome you back for more enjoyable moments! Sincerely,Radisson Blu Cebu Team
Joli mari
Superior Room
Checked in Aug 2024
Family
1 Reviews
5.0/5
Outstanding
Posted on Sep 1, 2024
Great room, great food and overall experience, amazing
Response from Property: Dear Joli Mari,Thank you for your perfect review! We’re delighted to hear that you had an amazing experience with us. It’s wonderful to know that you enjoyed our surroundings, amenities, cleanliness, and service. We’re glad you found the room and food to your liking, and we look forward to welcoming you back for another fantastic stay.Sincerely,Radisson Blu Cebu Team
catherine
Superior King Room
Checked in Nov 2024
Family
1 Reviews
5.0/5
Outstanding
Posted on Nov 16, 2024
perfect
Response from Property: Dear Catherine,Thank you for taking the time to share your experience with us. We are delighted to hear that your stay was perfect!If there’s anything we can assist you with or if you have any special requests for your future stays, please don’t hesitate to let us know.Sincerely,Radisson Blu Cebu Team
ANASTASIIA MIRSANOVA
Superior Room
Checked in Aug 2024
Family
24 Reviews
4.2/5
Very Good
Posted on Oct 10, 2024
Thanks everything is good
Response from Property: Dear Anastasiia Mirsanova,Thank you for your feedback! We're thrilled to know that everything met your expectations. If there's anything else we can do to make your next stay even better, feel free to let us know. We look forward to welcoming you back soon!Sincerely,Radisson Blu Cebu Team
MrLivingstonePE
Superior Room
Checked in Apr 2024
Travel with friends
8 Reviews
4.7/5
Amazing
Posted on Apr 7, 2024
The Radisson Blue hotel was an impressive structure and had lots to offer. This included excellent pool facilities and pool bar, spacious rooms and dining facilities. It was extremely busy with functions during the stay and the wait for the elevator was often quite a few minutes during certain periods of the day. Cleanliness and service from staff was excellent during my 3-day stay. Location was around 10-15 mins from the nightlife but right next door to SM Mall which could be deemed as a great location for families and those looking for shopping etc!
Response from Property: Dear Mr. Livingstone PE,Thank you for your detailed review of your recent stay at the Radisson Blu hotel. We're delighted to hear that you found our facilities, including the pool and dining areas, impressive and enjoyable. Your feedback regarding the elevator wait times during busy periods is duly noted, and we apologize for any inconvenience caused. We'll certainly look into ways to improve this aspect of our service to ensure a smoother experience for our guests.It's great to know that you found the cleanliness and service from our staff to be excellent throughout your stay. We strive to provide top-notch service and maintain high cleanliness standards.We are also glad to hear that you found it convenient, especially with the proximity to SM Mall. We understand that different guests have different preferences, and we aim to cater to a variety of needs, including those of families and guests looking for shopping opportunities.Thank you again for taking the time to share your feedback with us. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Sincerely,Radisson Blu Cebu Team
s
Superior Room
Checked in Sep 2024
Business travelers
99 Reviews
3.5/5
Posted on Sep 18, 2024
Big square box hotel. Swimming pool is no good... good for children Gym ... poor a best Service good
Response from Property: Dear S,Thank you for taking the time to share your feedback. While we're happy to hear that you found our service to be good, we regret that our swimming pool and gym facilities did not meet your expectations. Your comments are valuable to us, and we will work to improve these areas for the benefit of our future guests.We hope to welcome you back for a more enjoyable experience next time.Sincerely,Radisson Blu Cebu Team
Miguelito
Superior Room
Checked in Aug 2024
Family
2 Reviews
5.0/5
Outstanding
Posted on Aug 25, 2024
There are few hotels in Cebu City that provide the same level of premium experience as the Radisson Blu. During every visit the staff have always been attentive and welcoming. The front door staff are efficient at assisting the unload of luggage and the reception staff are quick to check me in. It's also quite nice to be recognised as a previous guest. The rooms are beautifully furnished, and are kept very clean. It is apparent that housekeeping upholds a very high standard of quality. Breakfast buffet has a good selection of cuisines, and an indulgent dessert offering during weekends. While there are a couple of other hotels with a larger selection and variety, the staff here are on point, and are a highlight of the experience. Overall, this hotel will be one I will definitely come back to, and holds a strong place in my list of top 5 hotels in Cebu City.
Response from Property: Dear Miguelito,Thank you for sharing such a detailed and glowing review of your experience at Radisson Blu Cebu! We are delighted to know that our attentive and welcoming staff, from the front door to the reception, have consistently made your visits enjoyable. It’s wonderful to hear that our housekeeping team’s commitment to quality and cleanliness has not gone unnoticed, and that you appreciate the beautifully furnished rooms.We’re also pleased that you enjoyed our breakfast buffet and dessert offerings. Your recognition of our staff as a highlight of your experience is truly appreciated and will be shared with the entire team. Knowing that Radisson Blu holds a strong place in your top 5 hotels in Cebu City means the world to us, and we look forward to welcoming you back for many more memorable stays.Sincerely,Radisson Blu Cebu Team
MurongNana
Superior Room
Checked in Feb 2024
Family
6 Reviews
3.5/5
Posted on Feb 21, 2024
All on expected level except one but pretty critical for me issue - air conditioning system is covered in mold. It have had severe implications for me - I’m allergic to mold and have got severe allergies just few hours after arrival while I couldn’t figure out what caused it. Room felt very moist and smelly, so I was hoping turning on air conditioning will fix a problem in a couple of hours, but it get significantly worst. I’ve got another room assigned after I have identified reason (photo attached); alternative room was having less issues (not obviously smelly), but air conditioning system was covered in mold as well. Also pool was on maintenance, what was not announced while I was booking… traveling with kid, I’d have booked another hotel if I had this info.
Response from Property: Dear MurongNana,Thank you for taking the time to share your feedback regarding your recent stay with us. We deeply regret to hear about the challenges you experienced during your visit.Please accept our sincere apologies for the inconvenience caused by the condition of the air conditioning system in your room. We understand the severity of allergies and sensitivities, and we strive to provide a comfortable and safe environment for all our guests. Your concerns have been shared with our maintenance team to address the issue promptly and ensure that such incidents are not repeated in the future.Regarding the pool maintenance, we apologize for any inconvenience this may have caused. We understand the disappointment, especially when traveling with children. Please rest assured that we are continuously working to improve our communication regarding such matters to provide a seamless experience for our guests.We appreciate your valuable feedback, as it helps us identify areas for improvement and enhance the overall guest experience. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional stay you deserve.Sincerely,Radisson Blu Cebu Team
Natasha25
Superior Room
Checked in Dec 2023
Family
5 Reviews
5.0/5
Outstanding
Posted on Dec 15, 2023
The only word i can describe is that it is spectacular. The buffet breakfast was one of the best i have ever seen. So much variety. The room is clean and big. However, the carpet along the corridor kinda smells moist/ musty smell. Other than that, i really have nothing to pick on. Everyone is so helpful and kind. I had a fall and wanted somthing to help me clean my wound. The front desk sent up a nurse to make sure i am alright. There is always someone greeting you at every point of the hotel, so welcoming. Definitely will come back here again.
Response from Property: Dear Valued Guest,Thank you for your glowing review! We're thrilled to hear you had a spectacular experience at Radisson Blu Cebu. It's fantastic that you enjoyed our extensive buffet breakfast and found your room to be clean and spacious.We apologize for the inconvenience caused by the corridor carpet odor; your feedback is noted, and we'll address this promptly to ensure a more pleasant experience for our guests.We're delighted to know our team's assistance during your fall was helpful, and we hope you're doing well. Providing care and assistance is a top priority for us.Your kind words about our staff's helpfulness and the warm welcome you received mean a lot. We're excited to welcome you back for another memorable stay at Radisson Blu Cebu.Sincerely,Radisson Blu Cebu Team
retchie.tan
Superior Room
Checked in Jun 2024
Couples
7 Reviews
1.7/5
Posted on Jul 15, 2024
A friend of ours upgraded our room but we ended up paying extra 9000 pesos. This hotel is no good. Doesn’t care about the customer only want to make money. Not coming back.
Response from Property: Dear retchie.tan,Thank you for sharing your feedback with us.We sincerely apologize for the inconvenience you experienced with the room upgrade and the additional charges. We regret that this situation left you with a negative impression of our hotel. Our intention is always to provide excellent service and ensure our guests have a pleasant stay, and we are sorry that we fell short in this instance.Please be assured that we take your concerns seriously. We would appreciate the opportunity to discuss this matter further and understand what happened so we can make it right.Your feedback is important to us, and we hope you might reconsider giving us another chance in the future.Sincerely,Radisson Bly Cebu Team
Israela Mikko
Superior Room
Checked in Nov 2024
Family
2 Reviews
4.0/5
Very Good
Posted on Nov 28, 2024
very clean and staff are welcoming and considerate
Response from Property: Dear Israela Mikko,Thank you for your review! We're delighted to hear that you found the hotel very clean and appreciated the welcoming and considerate service of our staff.Your feedback on the surroundings and amenities is noted, and we'll work on improving those aspects to enhance the overall guest experience.We hope to welcome you back for an even better stay in the future! Sincerely,Radisson Blu Cebu Team
Emy Evans
Superior Room
Checked in Oct 2023
Family
1 Reviews
5.0/5
Outstanding
Posted on Oct 24, 2023
My family enjoyed their accommodation, very clean room, sea view and services are very good. It's accessible to SM Mall too. Overall it was really fantastic. I will recommend this hotel to my friends and families. Thank you....❤️
Response from Property: Dear Valued Guest,Thank you for your wonderful feedback! We're delighted to hear that your family enjoyed their stay with us, and that you found the room, sea view, and services to your satisfaction. We're also glad to know that our proximity to SM Mall added to your convenience.Your recommendation means a lot to us, and we can't wait to welcome you, your friends, and your families back on your next visit.Sincerely,Radisson Blu Cebu Team
Guest User
Superior Room
Checked in Apr 2024
Couples
17 Reviews
5.0/5
Outstanding
Posted on Apr 26, 2024
We have not been back for almost 6 years since our retirement and this time we wanted to spend our 42nd wedding anniversary in Cebu and decided to stay @ Raddison Blu again.It was a great experience and the ambiance remain superb.We enjoyed listening to the music in the lobby for 2 nights with light snacks & beer and mango juice.Will definitely comeback in GOD’s perfect time.
Response from Property: Dear Valued Guest,Thank you for sharing and spending your special day with us. It is delightful to know that you had a wonderful anniversary celebration at Radisson Blu! We are glad to hear that you enjoyed the ambiance and the music in the lobby, along with the snacks and drinks. Thank you for choosing to celebrate such a special occasion with us, and we look forward to welcoming you back in the future. Cheers to many more years of happiness and memorable stays with us.Sincerely,Radisson Blu Cebu Team
DFWY
Superior Room
Checked in Dec 2024
Solo travelers
20 Reviews
5.0/5
Outstanding
Posted on Dec 11, 2024
Clean and convenient. Just beside SM