Best Five Star Hotels in Cebu

There are few hotels in Cebu City that provide the same level of premium experience as the Radisson Blu. During every visit the staff have always been attentive and welcoming. The front door staff are efficient at assisting the unload of luggage and the reception staff are quick to check me in. It's also quite nice to be recognised as a previous guest. The rooms are beautifully furnished, and are kept very clean. It is apparent that housekeeping upholds a very high standard of quality. Breakfast buffet has a good selection of cuisines, and an indulgent dessert offering during weekends. While there are a couple of other hotels with a larger selection and variety, the staff here are on point, and are a highlight of the experience. Overall, this hotel will be one I will definitely come back to, and holds a strong place in my list of top 5 hotels in Cebu City.

Amazing location next to Ayala mall with a direct entrance leading into The Terraces. All staff were warm and friendly and even the housekeeping staff (Albhey) left a handwritten thank you message for choosing to stay at the hotel. Breakfast was great with a wide selection of hot and cold foods. Definitely recommended.

This visit to Marco Polo truly saddened me. If you read some of my past reviews of this hotel I noted it was my favorite place to stay anywhere in the world. This was my first post Covid visit and I was shocked and disappointed. - Basic maintenance has not been completed. For example, there is a glass elevator that goes to Blu their rooftop restaurant. This elevator was out of order and when I asked why I was told “Covid.” Covid travel restrictions were lifted a long time ago and that’s no excuse. In a second example, we returned to our room after a long night and the key did not work. It turned out the battery in the electronic device on the door needed to be replaced and the front desk understand the issue immediately, so this must happen often. Good hotels replace these batteries on a schedule so the guests never suffer from dead batteries. - Service, which used to be outstanding?@, is now unacceptable. First, the English language skills of most employees we encountered were sub par. Second, the person who checked me in was being trained, so the check in process was very slow. Third, service at the poolside bar during lunch was slow, the waitstaff inattentive and they failed to include my banana shake on the bill so as we are leaving the grab us and give us a second bill to pay. Fourth, service at breakfast was terrible. I had to ask for black tea three times before I got it, seeking some out 3 times as no one ever came to check on us. When we arrived around 9 AM there was no bacon (later replenished with bacon that looked so bad I did not even try it, fatty and not crisp), there was 1 banana, which was never replenished, there were no juice glasses (later replenished). The food quality was adequate but not nearly up to pre-Covid standards. Overall the service was lacking. - I was also disappointed that the lobby lounge, which used to have live music every night now has piano music only and only 1 night per week I am told. - There was a cart of dirty linens in our hallway both days Some of these things are not expensive or hard to fix. It doesn’t cost a lot to have live music in the lounge nightly as there are lots of singers groups looking for opportunities. It doesn’t cost a lot to make sure you change door card batteries regularly Others are basic requirements if doing business. For example you don’t leave a glass elevator to one of the most expensive restaurants in Cebu out of order for month/years. I am purchasing a condo unit in Marco Polo residences and expected to regularly visit the hotel for meals/drinks, but if this is the quality and service we can expect, then I will not be utilizing their services.

We checked in last Sept.15-17 in Fili hotel we had a blast my family were satisfied all the services they offered. The hotel is a five star hotel, so its all worth it what you paid for. The last day we checked out accidentally we left my sons’s iphone in the room we noticed it when we were on the road heading home. I messaged the duty manager MR. STEVEN ROYO SANTIAGO assured to me that phone is just there in the room. Other staff were looking and asking others to help them to find until MR STEVEN SANTIAGO personally went to the room and searched and he found it. I am so happy, HONESTY and INTEGRITY is the right words for you sir STEVEN thank u so much.

Brand new, a “little Marriott” that looks big!! Truly impeccable service and staff Great swimming pool Spacious and quiet room Great location

During your stay at apartment, an array of engaging activities and amenities guarantees a delightful experience. Begin your holiday perfectly by taking a plunge into the swimming pool.

The StrandHaus Moalboal is an ideal spot for travelers wanting to discover the city. The StrandHaus Moalboal offers a pleasant stay in Moalboal for those traveling for business or leisure.This hotel is located near many of Moalboal's attractions including Mag-aso Falls, Club Hari Dive Resort and Alpha Fitness Center.In their spare time, guests can explore the hotel's surroundings.When it comes to Moalboal hotels, the StrandHaus Moalboal is highly regarded for its excellent facilities.

Graziane Suites provides flawless service and all the necessary facilities for visitors. Share your photos and respond to emails at your convenience, thanks to the free Wi-Fi internet access offered by hotel.Visitors can take advantage of the accessible parking options directly at the hotel.

I chose Dusit T to celebrate a special day, “my wife’s bday “ and given the reviews I was sure that have made a right choice . My earlier experiences with similar level resorts which have been great. However , was highly disappointed with level of service experienced in Dusit T which was not equal to 3 stars . The staff named Ruth at the front desk was ruthless with no courtesy to handle clients . No welcome drink or water was served to us at the hotel .. my early check in request was ignored and was given the room exact at 3 pm despite my repeated request . I made a special request that it’s my wife bday and if they can arrange some cake or flowers but nothing was done . In fact my request for early check in by 30 mins was ignored . I was asked to to have a lunch at one of buffet which was 2k paise per person . The food was cold , not replenished and no one was bother . Seems like the property is going down like a sinking ship and the crew is not bothered to revive the sane Equally disappointed with Trip , com as I have never faced these type of issues with Agoda who have been prompt in taking special requests and ensure same is followed for client satisfaction .