11, Lebuh Tenggiri 2 Pusat Bandar Seberang Jaya, Central Seberang Perai, Penang, 13700, MalaysiaView Hotel Details
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Sunway Hotel Seberang Jaya Guest Reviews
4.4/5
Very Good
614 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.5
Amenities4.2
Service4.4
Cleanliness4.5
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All reviews(614)
Positive reviews(606)
Reviews with photos/video(126)
Awesome stay(138)
Awesome rooms(79)
Convenient for shopping(34)
Large rooms(11)
Comfortable bed(11)
Near mall(10)
Perfect for business trips(4)
Well decorated(2)
Negative reviews(8)
Anonymous User
Deluxe King Room
Checked in Oct 2024
Family
68 Reviews
4.7/5
Amazing
Posted on Oct 5, 2024
Great cleanliness. Comfortable bed and pillow to rest. Just a bit disappointed with the room service restaurant. Not so many choice of food can be choose for breakfast.
Response from Property: Dear Valued Guest, Greetings from Sunway Hotel Seberang Jaya. We are glad to hear that the cleanliness of the hotel and bed amenities meet your expectations. Rest assured that we have highlighted your feedback on the food and beverages service to the restaurant team for improvement. Please recommend us to your friends and family, we look forward to welcoming you back soon. Thank you for making us your preferred hotel in Penang. Regards,The Management
Anonymous User
Deluxe King Room
Checked in Sep 2024
Family
1 Reviews
4.2/5
Very Good
Posted on Sep 30, 2024
Great location! local market, sunway carnival mall, Billion shopping centre, medical centre, government clinic, f&b, temple of worships all just within walking distance.
ample of parking but without cover. You will be getting wet when walk to take your car during rainy day. Free parking and must be validate your card every time before go out.
The room is clean.
Book & requested for an extra bed(within RM100 per night), pay at hotel when check-in.
Response from Property: Dear Valued Guest, Greetings from Sunway Hotel Seberang Jaya. We are glad you find our location strategic and we promise to upgrade our parking facility in the future, for our guests' convenience. Please feel free to approach our team members for assistance during your future stay, we will be glad to assist. Please recommend us to your friends and family, we look forward to welcoming you back soon. Thank you for making us your preferred hotel in Penang. Regards,The Management
Guest User
Deluxe King Room
Checked in Nov 2024
Family
3 Reviews
5.0/5
Outstanding
Posted on Nov 25, 2024
Good location.near to sunway carnival mall.convenient places
Response from Property: Dear Valued Guest, Greetings from Sunway Hotel Seberang Jaya. We are glad you find our location strategic and we trust that our service meets your expectations. Please recommend us to your friends and family, we look forward to welcoming you back soon. Thank you for making us your preferred hotel in Penang. Regards, The Management
Ryan Then
Deluxe King Room
Checked in Aug 2024
Business travelers
15 Reviews
5.0/5
Outstanding
Posted on Aug 28, 2024
A little old but still well-maintained hotel room. It's near to a shopping center - Sunway carnival mall as well as a hypermarket
Response from Property: Dear Ryan Then, Greetings from Sunway Hotel Seberang Jaya. We are glad to hear that our service meets your expectations and you find our location strategic. Please recommend us to your friends and family, we look forward to welcoming you back soon. Thank you for making us your preferred hotel in Penang. Regards,The Management
MaiJamal
Deluxe Room
Checked in Aug 2024
Family
2 Reviews
4.7/5
Amazing
Posted on Aug 24, 2024
Overall it's a great experience! I requested for connecting rooms and we got it instantly. Had some problems with our room access card and the staffs also responded and attended the problem very quick. The stay was very comfortable and satisfactory. The hotel location is also very near to halal restaurants around, very easy to just walk nearby.
Response from Property: Dear MaiJamal, Greetings from Sunway Hotel Seberang Jaya. We are glad to hear that our service meets your expectations and you find our location strategic. Please recommend us to your friends and family, we look forward to welcoming you back soon. Thank you for making us your preferred hotel in Penang. Regards,The Management
Guest User
Deluxe King Room
Checked in Oct 2024
Business travelers
3 Reviews
5.0/5
Outstanding
Posted on Oct 21, 2024
Easy parking. Smooth checked in process. Ammmaaaaaaaaaaaa
Response from Property: Dear Valued Guest, Greetings from Sunway Hotel Seberang Jaya. We are glad to hear that our service and parking facility meet your expectations. Please recommend us to your friends and family, we look forward to welcoming you back soon. Thank you for making us your preferred hotel in Penang. Regards,The Management
Benny Chieng
Deluxe King Room
Checked in Jul 2024
Business travelers
1 Reviews
5.0/5
Outstanding
Posted on Aug 21, 2024
Security & Reception’s stuff very friendly and helpful. Room is consider okay for business trip.
Response from Property: Dear Benny Chieng, Greetings form Sunway Hotel Seberang Jaya. We are glad to hear that our service and room condition meet your expectations. Please recommend us to your friends and family, we look forward to welcoming you back soon. Thank you for making us your preferred hotel in Penang. Regards,The Management
Guest User
Deluxe King Room
Checked in Jul 2024
Business travelers
62 Reviews
4.0/5
Very Good
Posted on Aug 14, 2024
I enjoyed my stay at Sunway Hotel Seberang Jaya. The hotel offers comfortable rooms with modern amenities and a relaxing atmosphere. The staff were friendly and provided excellent service. The location is convenient, with easy access to shopping and dining. The only downside was that the room could use a bit of updating. Overall, a solid choice for a pleasant stay.
Response from Property: Dear Valued Guest, Greetings from Sunway Hotel Georgetown. We are glad to hear that our service and amenities meet your expectations. Indeed, we are strategically located near many restaurants and retails. Please recommend us to your friends and family, we look forward to welcoming you back soon. Thank you for making us your preferred hotel in Penang. Regards,The Management
Anonymous User
Deluxe King Room
Checked in Jun 2024
Business travelers
1 Reviews
4.0/5
Very Good
Posted on Jun 11, 2024
Courteous staffs. Check in seems compulsory to use the self check in machine. But it's a user friendly and smooth. Check out can use self service machine or through the receptionist staffs. No in room dining menu in the room, but probably need to call/ask. Anyone can access guest rooms floor as there's no access card restrictions, I hope can improve on this for security reason. Good amenities overall. I like the colgate brand toothpaste. Feels legit and clean using it. Soap amd shampoo formulated by Tanamera. Love the soft pillows and bed as well. Breakfast buffet is so and so in terms of options compared to other 4 stars hotel, but I think it's enough. All tasted good. Located just right next to Sunway Medical Center and walking distance to few shop lot restaurants both halal and non halal. But for some, including Sunway Carnival Mall, you need to cross road manually(no traffic lights for pedestrian). Quite easy to get ehailing from the hotel. Overall, it was a pleasant experience.
Response from Property: Dear Valued Guest, Greetings from Sunway Hotel Seberang Jaya. We are glad to hear that you had a pleasant stay with us. We appreciate your suggestions and promise to improve our service and facilities for better guests' experience. Please recommend us to your friends and family, we look forward to welcoming you back soon. Thank you for making us your preferred hotel in Penang. Regards,The Management
Guest User
Deluxe King Room
Checked in May 2024
Business travelers
22 Reviews
4.7/5
Amazing
Posted on May 26, 2024
Sunway hotel always be my first choice, staff are polite, helpful, even the security are friendly and helpful, they reserve parking lots for regular guest and is free of charge. Shopping mall is just 200m away, with many foods and fashion outlets, walking distance from the hotel have many restaurants and cafe for food and some even open 24 hours. Hotel rooms are well maintain and bottle water are supply unlimited to room. Coffee house in the hotel ground floor also provide breakfast, lunch and dinner. Overall very satisfied with my stay.
Response from Property: Dear Valued Guest, Greetings from Sunway Hotel Seberang Jaya. We are glad to hear that our service meets your expectations and you find our location strategic. Please recommend us to your friends and family, we look forward to welcoming you back soon. Thank you for making us your preferred hotel in Penang. Regards,The Management
Jeffrey
Deluxe Twin Room
Checked in Aug 2024
Business travelers
4 Reviews
4.0/5
Very Good
Posted on Sep 4, 2024
Not bad. Nearby to amenities
Response from Property: Dear Jeffrey, Greetings from Sunway Hotel Seberang Jaya. We are glad to hear that our service meets your expectations and you find our location strategic. Please recommend us to your friends and family, we look forward to welcoming you back soon. Thank you for making us your preferred hotel in Penang. Regards,The Management
Guest User
Deluxe Room
Checked in Oct 2024
Business travelers
1 Reviews
4.7/5
Amazing
Posted on Oct 9, 2024
There were a few small cockroaches in the bathroom, and the phone beeped a few times during the night with a sound like someone pressing buttons, which woke me up. However, it wasn’t the ringing sound of an incoming call.
Other than that, everything else was fine. The check-in and check-out process was very quick and smooth!
Response from Property: Dear Valued Guest, Greetings from Sunway Hotel Seberang Jaya. We thank you for spending time to write us a review. We read your feedback with concern, please accept our sincere apologies for the unpleasant experience. We promise to enhance our housekeeping service and pest control to avoid the similar from happening. We will also continue to check on the equipment in the room, in order to ensure they are working well and ensure our guests' comfort. Please consider recommending us to your friends and family, we look forward to welcoming you back soon. Thank you for making us your preferred hotel in Penang. Regards,The Management
waichai88
Deluxe Room
Checked in Sep 2024
Business travelers
109 Reviews
4.0/5
Very Good
Posted on Oct 30, 2024
The Sunway hotel overall is good, surrounding have super market shopping and good food. Will come.back again
Response from Property: Dear Valued Guest, Greetings from Sunway Hotel Seberang Jaya. We are glad to hear that our service meets your expectations and you find our location strategic. Please recommend us to your friends and family, we look forward to welcoming you back soon. Thank you for making us your preferred hotel in Penang. Regards,The Management
Zengvis
Deluxe Twin Room
Checked in Sep 2024
Booked for others
2 Reviews
4.7/5
Amazing
Posted on Nov 9, 2024
Room is clean and nice. Very comfortable. But when checking, they asking us to try the machine automation checking .unfortunately, the machine is not working properly. Hope can improve the checking system. Otherwise is good 👍
Response from Property: Dear Zengvis, Greetings from Sunway Hotel Seberang Jaya. We are glad to hear that our room condition meets your expectations. We read your feedback on the self-check-in service with concern, we promise to improve the efficiency of our service for better guests' experience. Please recommend us to your friends and family, we look forward to welcoming you back soon. Thank you for making us your preferred hotel in Penang. Regards,The Management
Alastair Charles
Deluxe King Room
Checked in Sep 2024
Business travelers
9 Reviews
3.0/5
Posted on Nov 22, 2024
Not a bad hotel, nice room but it was devoid of any activities, e.g. lounge, bar. Breakfast was nice
Response from Property: Dear Alastair,Greetings from Sunway Hotel Seberang Jaya!Thank you for your kind review. We appreciate your constructive comments and we're always looking for ways to improve the guest experience, so we'll certainly take your comments into consideration for future enhancements. We look forward to see you again in the not too distant future.Regards,The Management