Colosseum Luxury Hotel

Terrible hotel. Maintenance is lacking - looks like toddlers did the repairs

The hotel was of a very good standard and staff were exceptional. They were kind and helpful and nothing was too much. I would recommend and would love to stay again.

The Colosseum Hotel offers varied options in accommodation needs, Centrally located in the Century City precinct, close to great restaurants,shops and close to the Canal Walk mall. Great options for a quick stay or for longer stays at great prices. staff is very helpful and professional, overall a great venue

Unfortunately, my stay at the Colosseum Hotel was one of the worst hotel experiences I have ever had. What was supposed to be a birthday celebration was completely overshadowed by the level of service and the condition of the hotel. The check-in experience was a mess from the start. The receptionist, Aphelele, was busy chatting with other people while I was waiting for her to prepare my keys. There was no warm welcome and no explanation of the hotel facilities. I actually had to ask the porter where breakfast was. When we eventually got to our room, the door would not open. We waited approximately 10 minutes for maintenance to come and assist us. To make matters worse, the carpet outside our room was exceptionally dirty. I reported this and asked if someone could clean it, but nobody ever came. There were four of us staying in the room, yet only two gowns were provided. We were there celebrating a birthday, so these details really mattered. One of the bathtubs had not been properly cleaned, and there were no slippers provided. The breakfast was honestly one of the poorest hotel breakfasts I have experienced. The food quality was extremely disappointing, the selection was very limited, and even the croutons were so hard you could probably hit someone with them. 😂 It genuinely felt like a horror movie at times. The service at reception was another major disappointment. When we returned from dinner, Aphelele would be sitting on her phone in the foyer and would completely ignore us. There was no “welcome back” or acknowledgment whatsoever. What disappointed me most was that when I tried to communicate that I was unhappy with the experience, instead of addressing my concerns, Aphelele argued with me and told me that she was an intern. Being an intern does not excuse poor guest service, and I would have appreciated my concerns simply being heard and handled professionally. Interestingly, despite everything, the porter was absolutely amazing and the Front Desk Supervisor genuinely tried to assist. I appreciate the effort they made, and I don’t want their efforts to be lost in this review. However, throughout all of this, Aphelele seemed particularly concerned about making sure I settled my payment. I was fully prepared to settle my account on departure, yet this appeared to be her main priority despite everything else I was trying to communicate about my stay. Overall, this was an extremely disappointing experience. We came to celebrate a birthday and should have left with beautiful memories, but unfortunately the hotel experience overshadowed what should have been a special occasion. I would not stay here again, and based on my experience, I would advise others to consider other options before booking.

Stayed for 6 nights and slept really well. The room was spacious, with a lounge area and a kitchenette. It’s about a 20‑minute ride to the waterfront without traffic, and getting an Uber was always easy. My reservation didn’t include breakfast, but they do offer it, I just never tried it. There’s also a Woolworths next door (very good savory pastries and salads) and a coffee shop as well. The Century City Mall is about a 7‑minute walk; just remember that you enter through Door 12 (check the coffee and tea store for some great coffee to bring home). I also ordered room service almost every day from their Mozambik restaurant, and it was excellent. I still remember the prawns, the chicken espetadas, and yes, the chips.

Microwave does not turn, cutlery very old and used. During the winter the aluminium doors don’t seal properly so you get a cold air coming through when in the bed. Bathroom toilet light never goes off which is a disturbance, I assume it needs to be motion censored or the door opening and closing. No hair dryer?