bckl7071 Lo
January 3, 2026
We chose the Radisson Hotel Hua Hin for our New Year's vacation because we've had good experiences with Radisson hotels in other countries. We checked in on December 28th, paying three times the usual price. As soon as we entered the room, we noticed how old and rundown all the furniture and facilities were. The toilet seat gasket was broken. That night, we discovered the duvet was wet and cold; it felt heavy because it was damp. We tried calling housekeeping, but no one answered, so we had to go downstairs to the front desk to ask for a replacement. The front desk staff's English wasn't great; they didn't know what a 'quilt' was and kept asking if I meant 'blanket.' After a lot of communication issues, they finally had to call the porter who had helped us with our luggage earlier to come up to the room to understand what a quilt was. The duvet they brought us was a single, and it had hair on it. The porter then had us go with him to the linen room to get another one. We tried two more, and both also had hair. What was even more ridiculous was that one of the duvets had ants crawling on it when we opened it [embarrassed emoji]. (I have photos and videos of this.) With no other option, we had to make do with a single duvet for the night.
On the morning of December 29th, we went for breakfast. My goodness! The dining hall was like a chaotic cafeteria, crowded and noisy. The servers weren't professional at all. When clearing tables, they only wiped the tabletops; they didn't even bother to check the chairs, let alone clean them. There were still food residues from previous guests on the chairs [embarrassed emoji]. Dishes and food items weren't replenished quickly enough. We tried to communicate with the front desk again, but to no avail (due to language barriers). We then contacted the platform's customer service to complain, requesting to check out. The platform's customer service was very helpful in mediating with the hotel. The final response we received was that they absolutely would not agree to a refund for early check-out, only a room change. So, we agreed to switch rooms.
The next day, we moved to a 'suite' on a higher floor, which actually just had an extra bunk bed compared to our previous room – useless for us. By the time we moved, it was already evening. As soon as we entered the room, there was a large mosquito [mosquito emoji]. We tried to swat it ourselves for a while, but it was too fast. We had to ask the front desk for help. They brought us a can of insecticide and told us to spray it ourselves. We had no choice but to do it. The insecticide had a pungent smell, and my wife had an allergic reaction to it, coughing all night and feeling dizzy [dizzy emoji]. Our planned swimming session was unfortunately canceled [sad emoji].
On the morning of December 30th, when we were getting ready, we found the sink drain was severely clogged. Although the hotel staff started cleaning our room while we were at breakfast, they didn't check the drain. They only straightened the sheets and duvet cover, and didn't even change the towels. So, on the 30th, my wife had to find a staff member herself to get fresh towels and borrow a tool to unclog the drain. We unclogged it ourselves, and what came out was foul-smelling grime and residue (I have photos and videos). On the morning of the 31st, when we went for breakfast, the staff started cleaning again, and still didn't change our towels (all the tips we left on the pillow every morning were in vain [embarrassed emojis]). We later called the front desk to request towel changes, but they were never changed, even until our check-out on January 1st, 2026 (a typo, probably meant Jan 1st, 2024).
Honestly, the rooms at this hotel are very expensive, but the service is on par with a guesthouse. High room rates, poor service, and old facilities – staying at this hotel for four nights was truly miserable. Friends, please, do not stay at this hotel (presumably owned and managed by 'A San Ge' – a derogatory term for Indian people), otherwise, your vacation atmosphere will be ruined! The hotel is right next to a smelly ditch and has no beach!
However, thankfully, we booked our room through Ctrip. Eventually, we had to involve Ctrip's customer service to deal with the hotel. Although the hotel didn't offer any response or compensation, the heartfelt care from Ctrip's customer service truly warmed our hearts [heart emoji]. We genuinely feel that the Ctrip platform treats and helps us like family, preventing us from feeling helpless when away from home. Thank you, Ctrip customer service, for your help and support, and for the kind compensation you provided. Sincere thanks to you, Ctrip platform [fist bump emojis and heart emojis] [praying hands emoji].
Original TextTranslation provided by Google
