Motel 6 Chandler, AZ

Whether it is Trip.com error for having 2pm check in or the hotel saying check is 3pm, we arrived about 210 and there were rooms ready. We however were given a room that was not. We were excited to see 2pm check in on Trip.com because we had flown overnight from Hawaii and wanted to shower before a concert. We stood outside for 20 minutes. Also there we small bugs always flying around the sink. When asked we got "oh yeah they are everywhere.

The room is ok if just looking for bed and room. This room had a few problems, but the manager compensated by lowering the room rate.

Pool was closed, sheets weren’t clean. Floor was filthy. Not even a chair in the room. Ice machine beyond disgusting. Do not consider staying there if you have any standards

cracked sink, wrong shape toilet seat for toilet shape, curtains falling to an angle, do not block out light, open trash cans on sight, dogs barking in rooms, people living there?, dirty floors, rooms were not ready on time, hectic check in process, understaffed?, dirty doors inside and out, ill-fitting on the frame, kind of glad we were on the second floor as lots of creatures could make their way in, no shampoo or conditioner or hair dryer, thin tiny towels

Except for a large dark crack in the bedroom ceiling that needs to be fixed. Looks like it was caused by a water flood from the room above. Also looks like the bathroom ceiling suffered some damage that has had some repairs done but are of a very poor qaulity. Needs redoing.

The rooms were not cleaned well. Upon checking in, we found a significant number of flies and roaches. I had a reservation changed to a room preference, not requested, due to overbooking. The hotel canceled my reservation before arriving due to a lack of communication between the staff, when I was informed of the cancellation at arrival I was informed that staff members had a million other things to deal with than ensuring rooms were held according to reservations. They turned me away without an apology or any accommodation, and I had children with me. I completely understand that this is a travel hotel, but better communication and empathy would go a long way. I had a horrible experience with the property and the staff.

The staff was friendly and location safe. The room was pretty bad. It wreaked of cat urine, didn’t have a bathroom mirror and felt dirty with fixtures and tile falling apart. The bed was at least clean.

Room smelled awful. Bathroom was disgusting. Hole in the ceiling, bugs and hair in drain. I ended up having to leave 1 hour into my stay and spend an additional $609 at another hotel. Wouldn’t recommend.

Had a late arrival at 2am for a one night stay and front desk staff had key and room ready to go for some weary travelers. Only knock was no body wash, shampoo or conditioner for morning shower before leaving.