Hyatt Place Phoenix Chandler Fashion Center

Location: The hotel is centrally located near malls, restaurants, shopping centers, and recreational spots like South Mountain, offering easy access to attractions and highways for convenient travel.

I wasn’t happy with the stay. The first night we booked into the wrong hotel. I kept getting notifications from them that it was time to check in so I went to them, but it was actually Hyatt that we were supposed to go to. I didn’t get any notices from Hyatt or Travelocity to say it’s time to check in. When I called Hyatt once I realized the mistake they would not refund me the first night even though I booked insurance through Travelocity. And Travelocity was no help either. Don’t get the travel insurance and I will second-guess booking with Travelocity again. There was no one ever at the front desk and the evening staff seemed to be high on something and another wreaked of smoke. When I asked for a pillow, it was never brought to my room, even though he said he was going to when I asked the cleaning staff to clean the room once while there, they left a bunch of garbage all over the room. They only made the bed and changed out the towels. The paint was coming off the bathroom door and the shower was really dirty.

Did not get the room expected. We made our reservation months ago and when we went to check in were were given a choice of a room right across from the elevator or a disabled room. We check in at 3:00pm certainly expected a normal room without noise to be provided. The hotel was not overly busy at the time we check in so rooms should have been available. I would not book to this hotel again.