Anonymous User
September 28, 2024
I can only describe this hotel as speechless ~ It is still ranked among high-end hotels. I booked a three-day stay from 27 to 30. On the day of check-in on the 27th, the front desk checked in coldly. It didn't matter~ The room is good. I thought at the time, and then entered the elevator. It was dirty. Let's just say that the public area should be managed well, can't we? When we got to the room, the floor was dirty. I wanted to leave at that time. Later, everyone came in and the children sat on the bed. I stayed for one day and canceled the stay for the next two days. An even more outrageous thing happened. The child went to a restaurant to eat early the next morning and asked for a set of children's tableware. The waiter 💁♀️ personally handed over a set of moldy forks...it was obvious that the mold had not been cleaned at all, and then After the complaint was made, the hotel manager’s feedback to Ctrip was as shown below. Do children’s tableware need to be disinfected? Are the children's tableware up to standard? Such a poor excuse to fool **? After this happened, I immediately went to the hotel to pick up the child. The front desk made no sound when I handed over the room card. We got on the bus immediately, and an older lady chased us out and said she would give us some small gifts. I said no because it was inconvenient because of the heavy luggage, and then she forced us to give us three tea bags or something. I'm sorry, but I'll get a free breakfast and a 20% discount next time I stay here? I have a question mark on my face? ? ? ? The final answer Ctrip gave me was: The hotel said I had no emotions and was very calm when I checked out, so they just gave me a small gift. I accepted the apology. ...Am I going to act bad with her in front of my children just for the 470 yuan a night room fee? I don't understand the hotel's management and handling methods. The hotel's soundproofing facilities and services are also at the standard of a budget hotel with a unit price of about 200 yuan. It's too bad. In the end, I didn't receive a sincere apology from the hotel. Outrageous! I hope everyone will choose this hotel carefully. After all, you spend money to stay in peace and comfort, without touching anyone~
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