Vienna International Hotel (Changde College of Arts and Sciences Tobacco Factory)

The room is relatively large, clean and tidy, and the service attitude is good. Mung bean soup will be delivered in the evening~ The hotel is located in the city center, so it is convenient to go anywhere. Stay here next time.

I arrived at the hotel at around nine o'clock in the evening and told the front desk that I had booked a Ctrip reservation and reserved a room. I heard the waiter hesitate and hesitate for a long time without saying a complete sentence. I immediately understood that, yes, I forgot to reserve again. I told you not to think that it was possible. I was After placing the order, I asked Ctrip to contact your hotel to reserve the room. Then there was a whisper among the waiters. One waiter told me that my room was canceled by mistake at noon, and then asked me to pay to check in. I asked why I was refunded. order? Why didn't anyone tell me? My order showed that everything was normal, and I was asked to pay again. I ignored this repeated payment, and then the waiter opened two rooms, claiming that they were reserved for you. From the time I entered the hotel to I got the room card, but there was nothing that made me think that this was a service that a hotel should have. When I went upstairs to the room, I couldn’t help laughing. There were floor-to-ceiling curtains as big as normal windows. When I opened them, I saw a mini Small window, haha, who would have imagined that the window is as big as the picture below, and for the same amount as a normal room, I was given a room that I don’t know what to do for, and I made a note to stay away from the elevator, so I was given a room next to the elevator, far away The tail room, when I was asked to coordinate the room, it was the tail room that I was shown. The service attitude that made the guests unhappy was really amazing! Since there were family members staying in this hotel, and the hotel said there were no rooms available, I sent messages back and forth to Ctrip and made countless phone calls. With Ctrip's coordination, I was refunded the room fee for this room. Even so, But I still feel unhappy. I could have gone to bed very early, but after solving the problem, I didn't go to bed at 12 o'clock in the evening. I was already very tired after running around for a day. I booked a hotel just to have a good rest, but I ended up even more tired because I had to deal with some unpleasant things. This is a problem that should happen. I hope the hotel can manage it well. How come Vienna International is also a chain hotel, so why is the gap in management so big? What is the management system of this hotel? What you are doing is so irresponsible! On the way to have breakfast after eight o'clock, I met a shirtless hero smoking at the elevator entrance. No one cared about the hotel, and no one cared about it. When I arrived at the restaurant, I found that the plate was empty, and no one replenished it, including milk and orange juice. The brewed one tastes terrible! Then I just ate a bowl of noodles and checked out. This is the experience of staying in this hotel... I haven't finished talking yet, but I don't want to say it anymore... If Vienna International continues like this, it will be a pornographic one.

The view is very good, the overall environment is very good, it is a good choice for business trips, it is located in the city, it is very convenient to eat around, the service attitude is very good, the front desk is very enthusiastic!

Facilities: Not very new, not fully automatic, but not very old either! ! ! ! Hygiene: Hygiene is not bad, hahahaha, there is still room for improvement! 🤩🤩🤩 Environment: The road at the door was built and I spent a long time trying to figure out how to get in. My head felt dizzy and it was also quite narrow! ! ! ! Service: The service is pretty good, the front desk is quite professional, better than many hotels in Changsha! The buffet breakfast is average, the powder is okay, but it tastes better from a distance, but overall it's quite comfortable, and it's also very close to the snack street!

房間乾淨，大堂氣派，前台服務很熱情，停車也方便

房間衞生很乾凈設備齊全，前台服務人員很熱情很貼心大廳很大氣環境不錯

這次住過最有禮貌的一個酒店，我得充電器落在酒店，工作人員打電話給我，還主動問我地址給我郵寄過來，真的非常感謝！！！！嗚嗚嗚~~感動感動

捲煙廠維也納房間設施地段都好，前台服務相比其他品牌酒店較弱，早餐也很一般，電梯很慢等的時間較久，拋開這些維也納還是個不錯的選擇。

酒店設施齊全實用、前台服務態度好。。熱情、周到。。。可延時退房！！！有免費贈送的飲用水！！！非常滿意！！！！