Before check-in, let Ctrip customer service make a special phone call with the hotel to confirm that it is possible to receive foreign guests. On the day of check-in, we drove all the way from Xinyuan County. The girl at the front desk checked in for us and called the local public security bureau to report to the foreigners. The public security bureau meant to let the hotel staff bring foreign guests to the bureau to register. We also expressed understanding. After we put the luggage in the room, a female manager of the hotel told them that they could not receive foreign guests and asked us to leave as soon as possible. With our strong insistence, she could only go to the Public Security Bureau to register with us. It took nearly an hour to complete the registration at the Public Security Bureau. Just back to the hotel, another manager stopped us again, saying that they could not find an order from Ctrip. They had already taken orders from other tour groups and no room was left. It was already nine o'clock in the evening, and the next hotel that could receive foreign guests could only be Urumqi. Of course we did not agree, and all check-in procedures were done as required. The hotel also lied to Ctrip's customer service that they could not handle foreign guests and asked Ctrip to talk to us. Later, their manager and security guards blocked the door of the room and knocked on the door to ask us to go. Later, they said that they would give us 1,000 yuan if they moved out. Seeing that we disagree, they said that we would upgrade to a better room, and that we should come out first. After tossing for an hour, we threatened to call them to give up. The worst hotel experience, no one. The female manager named Na really didn’t know how to be a manager. She had a very bad attitude. She took us to the police station. We drove her in our own car. She said that she didn’t need to use the navigation, but she kept calling her boss all the way. Discuss how to drive us away, causing us to miss the intersection repeatedly.
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