I didn’t want to say anything more at first, but since you insist on asking clearly, I might as well say a few more words. The first time I checked in, I chose you all based on reviews. The reason why I checked in again was because the previous experience was good. This time, I really didn’t. Think completely different! There is no sense of service at all. I don’t know if the change of people caused the difference, or if your assessment changes do not pay attention to service! Service is not just a matter of words, nor is it waiting for the guests to leave without looking for solutions to improve but to defend themselves. Maybe the person in charge now thinks that you are all right, so he said this. The previous lobby guide (this may not be the case) Always) before the National Day, they will take the initiative to guide and assist when encountering them. This time I have never seen them again. Now, no matter what the guests are busy with, the "control room" shouts. Secondly, although it is mentioned before that the room is changed, the reason why it is said The service was OK before and I was willing to give good reviews. From check-in to your replacement and upgrade, you took the initiative to ask for help and coordination. But this time it was proposed by yourself and it was difficult to communicate. As you said, I added money in the end (a little more than what was communicated). ) It doesn’t matter anymore, I keep urging you, but the person is still there and they haven’t left, and the card hasn’t been activated, so why don’t we just say we can’t wait? You will go to the front desk to activate the card anyway, right? We will see each other that day! Looking at the cold face and extremely arrogant expression of the "person in charge" at the front desk, I really can't help but wonder why there has been such a big change? For the service industry, details are everything. If the service is good, some things will be muddle-headed. For example, if the equipment is old, you can go and check for leaks in the showerhead connection. For example, there are mosquitoes in the milk. For example, there is no heating in the cooling room. After the rooftop knew about it, they did not deal with it... I don’t want to say it, because based on the previous service, and it was not easy, I just came here and got through it (there is no need to excuse that I didn’t keep photos and records). I really recommend that you think about your philosophy and how to deal with problems, and just go if you don’t understand. Look at the service of other hotels. There are too many cases in Changsha where the service team has been replaced. Service determines success or failure. If the purpose of your hotel is to argue and be superior, then fine! If you feel that everything you do is already good and the guests are making unreasonable troubles, then fine!
Regarding your current handling methods and attitude, I have to say that you have no sense of service at all, you are perfunctory and your arrogance is fully reflected! Definitely a bad review.
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