Vienna International Hotel (Changsha Furong Square)

Vienna International Hotel (Changsha Furong Square) Reviews

Vienna International Hotel (Changsha Furong Square)

No. 540 First Section of Middle Furong Road, Furong District, Changsha, Hunan, 410005, ChinaView Hotel Details
Vienna International Hotel (Changsha Furong Square)
Vienna International Hotel (Changsha Furong Square)Vienna International Hotel (Changsha Furong Square)Vienna International Hotel (Changsha Furong Square)
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Vienna International Hotel (Changsha Furong Square) Guest Reviews

4.6/5
Very Good
4040 Reviews
Verified reviews
Location4.6
Amenities4.5
Service4.6
Cleanliness4.6
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All reviews(4040)
Positive reviews(3894)
Reviews with photos/video(563)
Easy to get around(718)
Convenient location(552)
Friendly front desk staff(430)
Close to metro(372)
Delicious breakfast(236)
Poor air conditioning(79)
Luxurious(20)
Negative reviews(146)
Serge
Superior Double Bed Room (City Skyline And High-rise Night View)
Checked in Jun 2024
Couples
1 Reviews
4.0/5
Very Good
Posted on Aug 15, 2024
We booked this hotel based on positive reviews but the reality was much different. They were not at the average standard for an international hotel. No one of the staff at the reception desk was able to speak English which is weird if they want international customers. It took us a long time to make us understand to book a taxi that only thanks to online translation (at the end we used our own app). The following morning we left early so we booked a breakfast box for which the desk made a note for the restaurant. That however was not ready at the moment of our departure. Fortunately in the morning the staff run and made it for us since nothing was ready. If you stay at this hotel be prepared to some difficult communication.
Response from Property: Distinguished Guests: Hello! Thank you very much for staying at the hotel and giving us high praise. Every section of the hotel is working hard to provide more precise and timely service to every guest. We are glad to see your recognition of our work, with your trust in us, we are always ready to give every guest a good service and look forward to your visit again!
Desmond D.
Superior Double Bed Room (City Skyline And High-rise Night View)
Checked in Mar 2024
Family
15 Reviews
3.2/5
Posted on Jun 18, 2024
Unfortunately, there was no air conditioning during our stay and was unpleasant due to the hot weather. Only upon check-in completion, we were told the air conditional is under maintenence.
Response from Property: Dear Guest,I am deeply sorry to hear about the unpleasant experience you had with the air conditioning during your stay at our hotel. The hot weather indeed made the lack of cooling even more uncomfortable. Please allow me to apologize for the inconvenience caused by the maintenance of the air conditioning unit, which was not communicated to you properly upon your arrival. We value your feedback highly and are committed to providing a comfortable and enjoyable experience for all our guests.To rectify this situation, I would like to express my sincere apology and offer you an upgraded room type and a discounted room rate for your next stay. Additionally, we will ensure that our maintenance schedules are communicated more effectively to our guests in the future to prevent such occurrences.Once again, I apologize for any inconvenience this may have caused and assure you that we will do our utmost to improve our services. We hope to have the pleasure of welcoming you back to our hotel soon.Thank you for sharing your feedback with us.
Marco
Guestroom (2 Beds)
Checked in Feb 2024
Family
3 Reviews
5.0/5
Outstanding
Posted on Mar 17, 2024
Clean and good service staff on my stay. A few minutes walk fu rong subway
Response from Property: Thank you for taking the time to give us such encouraging and supportive feedback, which has brought great joy to Xiao Wei and further solidified our resolve to provide exceptional service with all our hearts, ensuring the best possible stay for every guest. We are committed to continuously improving our skills, and seeing your appreciation, we certainly hope to "see you again" in the future.
Yixuan
Business Room (2 Beds)
Checked in May 2023
Travel with friends
5 Reviews
2.7/5
Posted on Sep 26, 2023
Poor condition hotel, but the service that the staffs offered was good.
Response from Property: 很抱歉給您帶來不好的體驗，小維感到非常的愧疚，希望能夠得到您的諒解。長沙芙蓉廣場維也納國際酒店位於長沙市中心金融中心芙蓉廣場及商業中心五一廣場雙中心商圈，最佳位置的四星級高品質綜合性酒店，在21年進行全面升級，現在是維也納5.0最新版本。同時也很感謝您對我們服務的認可，您提出的問題酒店已經在做解決，在這裏也希望您能再給我們一次機會，小維誠摯邀請您再一次入住酒店，我們將竭誠為您服務，給您一次滿意、舒心的入住體驗！
Anonymous User
Business Double Bed Room (City Skyline And High-rise Night View)
Checked in Jun 2023
Business travelers
2 Reviews
5.0/5
Outstanding
Posted on Jul 10, 2023
Nnnnn
Response from Property: Dear guest: Hello, thank you very much for your full praise of Xiaowei. It is our great honor to have the opportunity to provide you with high-quality and efficient service. I hope you can leave wonderful memories every time you stay! Our hotel is located in Furong Square in the city center. The subway has direct access to major attractions in the city. It is convenient to travel. We look forward to your visit again. I wish you a happy life and smooth work!
Anonymous User
Business Room (2 Beds)
Checked in Dec 2024
Couples
1 Reviews
5.0/5
Outstanding
Posted on Jan 18, 2025
The hotel's service is first-class, the staff is warm and thoughtful, and every smile and every greeting makes people feel warm. From the moment I checked in, I could feel their professionalism and concentration. They patiently answered every question I had and provided me with thoughtful suggestions.
Original TextTranslated by Google
Response from Property: 感謝您在百忙之中給我們這裏大的鼓勵與支持，讓小維倍感喜悦，同時更加堅定了要用心做極致服務，為每一位客人帶來最棒的入住感受，不斷提高自己的工作技能，看您這麼喜愛，記得還要“see you again”哦
Guest User
Business Room (2 Beds)
Checked in Dec 2024
Family
9 Reviews
5.0/5
Outstanding
Posted on Jan 14, 2025
The hotel is very good, the transportation is very convenient, it is very close to the subway station, and the subway is convenient and fast to go anywhere. Bring the elderly and children to stay, the hygiene is very clean, the facilities are also very complete, it is really a humane city. The hotel environment is given a five-point score, the decoration is very tasteful, and we are arranged a large room. It is very quiet at night, providing us with a very quiet resting space. The room is facing very well, the sun is sprinting, and you can also bask in the sun at noon. It feels very healing. I sincerely recommend it to friends who come to Changsha! ! Thank you for the thoughtful service of the front desk staff! !
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Response from Property: 親愛的客人，感謝您給予我們酒店五顆星的高分評價！您的滿意是我們最大的動力源泉。看到您在我們的酒店度過了一段愉快的時光，我們倍感欣慰。我們的團隊將一如既往地用心服務，為您打造更加舒適和温馨的住宿環境。期待與您再次相遇，祝您生活美滿，快樂常伴！
Guest User
Superior Double Bed Room (City Skyline And High-rise Night View)
Checked in Nov 2024
Solo travelers
2 Reviews
5.0/5
Outstanding
Posted on Jan 1, 2025
The front desk is nice and the environment is OK. It's a 10-minute walk from Wuyi Square. It's also convenient to take a taxi. There are fruits when you check in. It's recommended to stay. If you have fragile skin, you can bring a four-piece set or bring some allergy ointment. The only drawback is that there is no hot water in the wash basin and it's really cold to wash your hands.
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Response from Property: 尊敬的賓客：您好！感謝您對本酒店的五星好評，同時也感謝您留下了真誠的反饋。對於我們洗浴產品會根據您的問題進一步優化，保證 3 秒速熱，高品質沐浴產品，讓您能將一天疲勞拋之雲外，享受輕鬆愉悦的時刻。 希望您能再次考慮入住本店，我們將確保您享受到不一樣的美好體驗。
Guest User
Superior Double Bed Room (City Skyline And High-rise Night View)
Checked in Nov 2024
Business travelers
3 Reviews
5.0/5
Outstanding
Posted on Dec 28, 2024
The hotel is in a great location, right in Furong Square, close to attractions such as Pozi Street Pedestrian Street and Orange Island. It is very convenient to take a taxi or subway. The floor is high and very quiet. The environment is very good. The front desk is very nice.
Original TextTranslated by Google
Response from Property: 看到您的好評真是太開心了，每一次相遇都是緣分，小維珍惜和您的緣分，當然會熱情地對待您了。嘻嘻，能夠得到您的認可小維十分開心！工作認真是小維最基本的職責，客人百分之百的滿意是我們共同的目標！
Anonymous User
Superior Double Bed Room (City Skyline And High-rise Night View)
Checked in Nov 2024
Family
12 Reviews
4.0/5
Very Good
Posted on Dec 25, 2024
Vienna Hotel is a chain hotel I often stay in when traveling. This Vienna International Hotel is conveniently located. It takes only a few minutes to get to the subway station of Line 2 from the hotel gate. It takes only one subway stop to get to Wuyi Square. If you walk, it only takes more than ten minutes to get there. It is very convenient for travelers. The room facilities are clean and hygienic, but unfortunately, on the first night of stay, I often heard the sound of the neighboring room opening and closing the door vigorously, which affected my sleep.
Original TextTranslated by Google
Response from Property: 尊敬的顧客您好，小維很用心地看了您的評論，非常遺憾聽到您對我們酒店的隔音設施評價。，您放心您的反饋對我們至關重要，您提及的優點我們一定繼續保持，您指出的問題小維也會認真反省改正。再次感謝您的反饋，您的建議是我們改進的動力，我們也會努力做好改進工作，希望下次您能五分滿意~~小維隨時恭候您回來呦！
Guest User
Business Room (2 Beds)
Checked in Nov 2024
Other
30 Reviews
5.0/5
Outstanding
Posted on Dec 17, 2024
The hotel is in a good location, close to Metro Station No. 2, and it is very convenient to go to the surrounding popular spots and scenic spots. The room facilities are complete and clean. The front desk and room staff are very polite and have a good service attitude. The front desk lady also upgraded the room for free, making us more comfortable and at ease. I will stay in this hotel again next time.
Original TextTranslated by Google
Response from Property: 尊敬的顧客，您好，感謝您對本酒店位置、床、早餐、設施的滿意以及對前台服務人員服務的滿意，本酒店周邊環境好，去哪兒都方便，歡迎您常來~~本酒店全體員工期待您的下次入住~祝您健康快樂，天天開心！！！
Guest User
Superior Double Bed Room (City Skyline And High-rise Night View)
Checked in Nov 2024
Business travelers
1 Reviews
5.0/5
Outstanding
Posted on Dec 3, 2024
The room is very clean, the staff is warm and thoughtful, breakfast can be delivered to the room, and there are supper in the evening. The price-performance ratio is very high. It is also very close to the subway entrance and only 10 minutes walk to 51 Square. The location is very good. I will stay here again when I come to Changsha next time
Original TextTranslated by Google
Response from Property: 感謝您在百忙之中給我們五分好評，小維看到後都很激動，也倍受鼓舞，感謝您對我們的認可，對我們的支持，滿意只是起點，驚喜和感動才是最終目標，我們一定會更加努力，提供更優質的服務！
Moyulanling
Superior Double Bed Room (City Skyline And High-rise Night View)
Checked in Oct 2024
Business travelers
3 Reviews
5.0/5
Outstanding
Posted on Dec 4, 2024
Location and transportation: In the center of Changsha, you can get there by subway from Furong Square, and it is also close to the pedestrian street. Comfort: The room is fully equipped with basic facilities such as private bathroom, air conditioning, and TV. Hygiene: The hotel rooms and public areas are well hygienic, the floor is clean and tidy, and there are no obvious stains on the walls and furniture. Advantages: The stay experience in the hotel this time was quite good. At first, the room was small and not quite what I expected. After communicating with the staff, the hotel staff responded positively and quickly changed the room for me. This efficient and considerate service is really great.
Original TextTranslated by Google
Response from Property: 20. Thank you for your five-point praise. Xiaowei believes that every encounter in life is not easy. I am very happy that I can bring you good memories after we parted. Xiaowei's only hope is to use our professional and caring service to add a little happiness and beauty to your travel life. Looking forward to staying next time
Guest User
Superior Double Bed Room (City Skyline And High-rise Night View)
Checked in Oct 2024
Family
1 Reviews
5.0/5
Outstanding
Posted on Dec 1, 2024
Very good stay experience, all the facilities in the room are very good, two breakfasts were given, and the king-size room was upgraded for free. The service staff was also very enthusiastic, and the cost performance was very high. In addition, it is very close to Furong Square subway station, which is very convenient for travel.
Original TextTranslated by Google
Response from Property: Xiaowei is so happy that you gave me a five-point thumbs up! In Xiaowei's heart, you are our dearest family. We will do our best to give you the warmth and comfort of home. Your thumbs up is the best affirmation and worthiness of all Xiaowei's efforts! Gently wave your hand and bid farewell to your departure, let the smile freeze into eternity, let the silent feelings flow in the bottom of my heart, and deeply miss you, my dear, and hope that everything is well! I look forward to your return home with joy!
Guest User
Business Room (2 Beds)
Checked in Oct 2024
Family
1 Reviews
5.0/5
Outstanding
Posted on Dec 1, 2024
Changsha Vienna International Furong Plaza Hotel is in an excellent location, close to the subway and business district, and convenient for travel. The hotel is stylish and elegant in design, the rooms are clean and comfortable, and the service is warm and thoughtful. It is a good choice for business trips and leisure travel. The location is superior, the transportation is convenient, and the travel is convenient. There is free parking at the door, which is great. The lobby is simple and atmospheric, and the layout is reasonable. Like it 👍👍👍👍👍👍
Original TextTranslated by Google
Response from Property: Dear distinguished guest, hello! We are very happy to bring you such a wonderful experience in Changsha. Satisfaction is only our starting point, and surprise and touching are our ultimate goal. Here, we stick to our original intention and constantly improve ourselves. No matter where you go, this is my home. All the staff of Vienna Hotel look forward to your next visit!