Reviews of Changsha Qintian·Yue Hotel

舒适卫生设施齐全hhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhao

The hotel has great facilities. Everything was clean. The staff was not the most friendly, for a 4* hotel: I would expect to be greated with a smile. If the customer has a backpack, offer him to sit, as the verification took more than 10m. But besides that a great experience.

Aunt Huang has a good service.And help wash clothes.

Because of work needs, I stayed at Qintian Yue Hotel again. The hotel is in a prime location with convenient transportation. The subway station is a 3-minute walk away. The hotel's manager, Cheng Shuang, was very welcoming. He sent us a fruit plate and a moxibustion hammer to help relieve fatigue. The hotel breakfast is also very rich and tastes good. I highly recommend everyone to stay here. Will stay here again next time!

Facilities: The room facilities and equipment are pretty good, but the mattress is a bit hard, but everything else is pretty good. Hygiene: As soon as I came in, I saw hair on the sink, and I didn’t know what the white flakes on the slippers were. The bottle of hand sanitizer looked a bit dirty. I just entered the room and went to the bathroom to check that the floor was stained and not dry. I guess it might be You just finished cleaning, right? Environment: The environment is okay and not far from the subway station. Service: Let’s talk about check-in first. It’s good to check in without a deposit, but the hotel has breakfast. I also had breakfast. The front desk didn’t tell me which floor the breakfast is on and what time it starts and ends. Anyway, It is also a four-star hotel. According to SOP standards, this should be informed to guests when checking in. I was not mentioned about the complimentary coffee in the room. I had to call to ask. After asking, they said that the coffee shop was closed. Can you see me off tomorrow? Let's go into the room. I saw hair when I entered the room. I called the front desk to tell me that I wanted to change rooms. The front desk told me to take me to see the room. I saw two rooms. One was similar but not the one I wanted. I was not very satisfied with one of the rooms I saw in the pictures online. Later, the front desk told me to show me a better room type. If I liked the better room type, the front desk asked me to place a new order for the better room type. , I feel uncomfortable. The hotel room is hygienic and the guest wants to change the room. Why can't he just change it to someone else? I have to ask someone else to cancel the order and place a new one. I feel it is very troublesome, but I am also online. After looking at the picture of the better room type, I still liked the room type I ordered. Later, I was told that the room type I ordered was no longer available, and only these two rooms could be exchanged. I said forget it, no. I changed it, and I added the customer service WeChat message later. I asked if I could skip the coffee and get a breakfast. The customer service WeChat message said, I’ll give you one. Please give me a good review. I really think it’s just like you. Does a breakfast deserve a good review? Breakfast: I really think it’s better not to have him deliver breakfast. The fried noodles are all hard, there aren’t many varieties, and they’re not tasty. Overall: The room facilities and equipment are quite good, but the service needs to be improved. The breakfast can only be said to be a bit of a relief, and the environment is okay.

The hotel is aiming at the standard of a star hotel, but it is really unsatisfactory when it comes to implementation. The customer service at the front desk is indifferent, the room cleaning is not active, the tea bar in the lobby has an empty kettle, and the welcome fruit in the room seems to be leftover. , I can only say that they have everything they should have, but the quality is far from satisfactory. For example, the welcome fruits, which are just three melons and two dates, are just like the leftovers from the previous day in the cafeteria downstairs. They are all insect-eaten. Why is your hotel so green and pollution-free? I also found an interesting fact. In the hotel reviews, whenever there are negative reviews for the hotel, the hotel will reply with a weird response, which shows its service attitude. Instead of trying to irritate customers, it is better to think about how to improve the service quality. Okay, that's all. I am a guest of Changsha Qintianyue Hotel. Your hotel customer service can blame me.

This is the first time I have given a negative review as a Ctrip user. When I checked out and issued the invoice, the service attitude of a man and a woman at the front desk was extremely poor. I asked several times for relevant information to be noted and asked repeatedly. I showed them a sample with my mobile phone and they still refused to take a photo. I remind you, it has been a long time since I have seen such a bad front desk. There was no smile the whole time. When giving the invoice, they just muttered something. Very bad, very bad, very bad. I feel really offended to stay in such a hotel.

1. There was a smell of cigarette smoke in the hotel room. At first I thought it was the smell of new decoration, but later I found that the sheets and duvet covers that I brought with me were stained with cigarette smoke, so the smell in the hotel room must be the smell of cigarette smoke. I didn't like this very much. Sisters who are sensitive to the smell of the room should be careful. 2. The breakfast is quite rich. I haven’t compared it to other hotels in Changsha, so I can’t comment. 3. The geographical location is average. Although it is 400 meters away from the subway station, it is not far away. However, when traveling to Changsha, I will definitely go shopping. My feet hurt when I walk. It is also very tiring to walk 400 meters. Even Chayanyuese is not very close. , walk about 1km. There is a delivery fee of 2.8 yuan for takeout. Although the delivery fee is nothing compared to queuing, it also proves that the beauty of the tea is not close. But the hotel is relatively cheap compared to other hotels. On such a popular day as the National Day, all the hotels of the same price range in the surrounding Wanjiali Plaza were sold out, and it was the only one with empty rooms, which shows how it is like among the surrounding hotels. 4. The hotel elevator is too slow. 5. But there are also advantages: it is newly renovated, so the decoration is good. In Changsha, it is convenient to take the subway, and there is a subway nearby. The room is quite big.

There is no heating. I called the front desk. I came twice and it was not fixed. I added two quilts. I still caught a cold. I told the front desk twice when I checked out in the morning. There was no response and I just ignored the past. The service is too bad, no It is recommended to stay!

Inconsistent price and service, bad attitude, unsatisfactory hygiene

The Wangwang Hospital next door is being renovated, and the sound is loud; there is no hand sanitizer and soap in the restroom, so I called the front desk and the male waiter actually said that the body wash is enough, 6

Normal Tell me to clean the bedding after check-out. For service, if you want good service, you can place an order from Ctrip. The room is full on the first night, and there is a room at the front desk. The next day, Ctrip checks in. There is a big gap~

設施：近年新開的酒店，設施齊全，特別新，而且配置洗衣房，健身房等很合適家庭出遊的人，而且房間內都是智能控制，都很好，提升操作便利性。 衞生：酒店大堂及房間內的衞生搞的都挺好的，我們是連住兩晚，保潔會及時將房內用品進行更換並將衞生搞的乾乾淨淨。 環境：自駕到酒店環境很好，停車位充足，讓出行更安心，特別推薦酒店內的早餐，品種多，味道各方面都挺好。 服務：這個酒店最值得提的就是服務，自己住過那麼多酒店，這家留給我印象是最深的，從地面的保安，到洗衣房的保潔阿姐，再到大堂經理等等人員，都特別有禮貌，而且是很熱情解答問題，所以服務沒得説，值得推薦

酒店位置好，交通方便。房間佈局合理，乾濕分開。早餐品種豐富，米粉好吃，房間配有水果、酸奶、小吃，值得點贊。房間突然停電，同時報警聲響起，語音通知客人馬上離開房間。聽到後，馬上叫上同行，沖出房間，尋找樓梯……碰見一工作人員説，是消防測試……為客人的安全着想，服務員忙説對不起，第二天前台説對不起，服務態度特別好。員工服務培訓還有空間。