Mcsrh Hotel Properties in Changsha

The room was really spacious, and I loved that I could watch shows on the TV without needing a VIP subscription. The staff, especially the young lady, had excellent service attitudes. The cleaning auntie came by every day to tidy up the room. The decor is super unique and perfect for young people. When I visited, there was some road construction going on, which made the road a bit bumpy, but that's obviously not the hotel's fault. Overall, I think the hotel itself is absolutely fantastic!

Bed was comfy however we had issues with checking in and air conditioning. We initially dropped our bags off at midday - and were told that our room was not ready yet as check in isn’t until 2pm - which was completely fair enough. However we came back at 2pm and were told that the room was still not clean - and we had to wait in the (very small) hotel lobby for 20 minutes while they sorted it out. When we finally got into our room it was very hot and we found that there was no remote for the air conditioning- we asked at reception and the lady told us that they would find us a remote for it later. When we come back in the evening there is still no remote in the room and we are told to use an app on our phone to control the aircon - which doesn’t work. The room only had a window that opened into the hallway so we were unable to get any fresh air to cool the room down and thus it was very warm. The window being into the hallway also meant that we could hear absolutely everything outside which made it difficult to sleep. The lady at the front desk was friendly however she seemed overworked and unable to cater to all the guests - perhaps the hotel is understaffed? Bed was comfy enough but we wouldn’t stay here again. Room was also missing a kettle and a remote for the tv - and we also booked a room with a washer/ dryer which was not present in the room.