Guest User
May 4, 2024
The hotel is extremely poor in all aspects, and it is not at all the standard of a five-star hotel. The service attitude is poor, and it can be said that there is no concept of service at all. I arrived at the hotel at 3 pm, checked in to the room, and was told that the room had not been cleaned yet. The front desk refused to change the room, which was very strange. There was a strong smell of formaldehyde in the room, and I seriously suspected that the formaldehyde exceeded the standard, and the sound insulation effect was poor. The dishes for breakfast, lunch, dinner and supper were exactly the same. The hotel cleaning staff shouted and chatted loudly to each other in the corridor for a long time every day, which seriously affected the rest of the customers. The next day, I asked to clean the room repeatedly and communicated by phone many times without success, and the phone was hung up inexplicably in the middle. The management of the lobby manager is even more messed up, leaving customers with nowhere to complain, and a bad attitude. The supplies in the room are incomplete, and there is a shortage of drinking water, tea bags, drinks and food. There is no worst hotel.
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