MainStay Suites Washington Dulles Airport

Now hot water when I was there…and people leave the doors to outside open at night with a rock…hello?safety? Who’s coming in and out?

The reception desk is customer friendly, very helpful. Room is so so with the price (room facilities are not in shape), location is very near the IAD airport. Find a small spider crawling from pillow to bed when woke up. The carpet is damp, bathroom's curtain rod is falling, bathroom exhaust fan and refrigerator sounded so noisy!! It's ok if u want a room near IAD, but will not come again as facilities are not in shape.

Service was friendly, the location was conveniently close to Dulles airport, however the “breakfast” was just Hostess cupcakes and Twinkies. I would have liked something not so sweet.

The service was good , this is my second time in this hotel and I feel very comfortable! Thank you so much!

Good location

Staff was courteous, room was clean, but hallway carpets needs replacing and could hear a lot of hallway noise through the night. What was expected for the price.

Yea, but the hot water wasnt that good. I had to go to the front desk to ask if they could turn it up and they wanted me to chsnge rooms

When I first checked in, the towels were clearly used and folded up as if it were washed. luckily I brought my own towel so I could use that. But the issue didn’t stop there because I noticed that when I was about to get into bed that the bed had hairs and stains on it as well. And I hadn’t been inside the bed so I know it wasn’t me. When I tried to go downstairs and talk to the receptionist, she gave me an attitude and essentially try to tell me that I didn’t see what I saw even though I had pictures and showed her. When I told her I would like some type of accommodation for this. She gave me an attitude and told me that I can’t get another room or I should just suck it up and take the towels and linen that she’s offering. The issue is that I was kind before, but when she started giving me an attitude after I mentioned how unhygienic it is to have stains and used towels in an actual biohazard issue, it was disregarded. i’m just saying it’s OK for a hotel to be cheap but to be cheap and dirty is crazy to me.